Error 1017 - Connection settings errors

Error Code 1017
Applies To All database Sources
Category Communication
Error Message Text(s) - Connection to database host failed. Check the database host and port information and ensure that the database host is accessible over the internet. If applicable, whitelist Hevo’s IP addresses.

- {hostname} does not seems to be a valid host.

Potential Causes

Hevo is unable to connect to the database. This may occur if:

  • Incorrect details are entered during Pipeline setup.

  • Hevo’s IP addresses are not whitelisted.

Suggested Actions

  • Verify that the hostname entered in the Source config page is correct.

  • Verify that the port entered in the Source config page is correct.

  • Verify that Hevo’s IP addresses are whitelisted.

  • For Amazon RDS databases: Check that the Security Group and VPC Subnet associated with the database allows access from all Hevo’s IP addresses.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Aug-23-2021 1.70 New document.
Last updated on 06 Sep 2021