General FAQs

Which Transport Layer Security (TLS) protocol version does Hevo support?

Hevo supports the TLS protocol version 1.2 and above for enhanced data security.

As of Release 1.85, Hevo has deprecated TLS 1.0 and 1.1 because these are out-of-date protocols and do not support modern cryptographic algorithms. These protocols contain security vulnerabilities that may be exploited by cybercriminals. If you continue to use these older TLS versions, the connections or attempts to resume connection to Hevo app URLs and webhooks might fail.

To check if your browser or Source supports TLS 1.2 and above, do the following:

  • If you use a web browser to connect to https://<region>.hevodata.com, do a browser test and confirm that there is a Yes next to TLS 1.2 or higher in the Protocol Features section.

  • If you are using any Source or webhook such as Hubspot, PostgreSQL, or Shopify, refer to their respective documentation to ensure that they support TLS 1.2 and above.


If I change the schedule of a Workflow, will it impact the schedule of each Model?

Changing the schedule of a Workflow will not impact the schedule of each Model included in the Workflow. The Workflow and Model schedules are independent of each other and run based on the frequencies configured by you.

Read Scheduling a Model and Scheduling and Running a Workflow for more information.


Does Hevo provide APIs for automating Pipeline operations?

Yes, Hevo provides APIs for automating Pipeline operations. Hevo API is free for all users and is also available for users on a Trial account.

Hevo API provides you endpoints to:

  • Create, fetch, and update Pipelines

  • Update Source configurations

  • Update Pipeline position, priority, and schedule

  • Resume, Skip, Include, Pause, and Restart Pipeline objects

  • Fetch and Update object position

  • Use and test Transformations

  • Manage Schema Mapping

  • Manage users in the team

Read Hevo API for more information.


How can I schedule a demo?

You can schedule a demo with Hevo Data Solutions Team to know more about Hevo and its functionality using Calendly.

A typical demo session duration is 30 minutes.

To schedule a demo:

  1. Open Calendly by one of the following ways:

  2. Select a date to schedule the demo from the available slots.

    Hevo's Calendly page

  3. Select a time of your convenience from the available slots.

    Select your schedule

  4. Click Confirm.

    Confirm the schedule

  5. Provide the necessary details.

    Necessary Details

    You receive a schedule confirmation on the provided email address.

    Confirmation


Can I customize alert preferences for other members of the team?

Alert preferences define how each person prefers to be notified of any updates. Therefore, team members can define these only for their own account.

For information on how to customize your alert preferences, read Customizing Alert Preferences.


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Mar-21-2022 NA Added the FAQ, Which Transport Layer Security (TLS) protocol version does Hevo support?
Nov-10-2021 NA Added the FAQ, If I change the schedule of a Workflow, will it impact the schedule of each Model?
Oct-04-2021 NA New document.
Last updated on 01 Apr 2022