Incorrect file format

Last updated on May 30, 2023
Applies To FTP/SFTP Source
Error Message Text(s) Failed to parse the file. Please re-check the file format or contact support

Potential Causes

  • The Source file Hevo tried to ingest is corrupted or of the wrong format.

Suggested Action(s)

  • Verify that the Source file is of the expected format.

  • Verify that the value of the File Format setting of your Pipeline is of the expected file format. To do this:

    1. In the Pipeline Overview page, click the Settings ( Settings icon ) next to the Source name.

      Click settings icon

    2. In the Edit FTP/SFTP Pipeline connection settings page, ensure that the file is of the expected format.

      Select a file format

    3. Click TEST & SAVE.

  • Contact Hevo Support if you want Hevo to skip the incompatible files.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Sep-05-2022 NA Brought this page under its respective Source documentation folder.
Jun-21-2022 1.91 New document.

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