Error 1017 - Connection settings errors

Last updated on Jan 04, 2024
Error Code 1017
Error Message Text(s) - Connection to database host failed. Check the database host and port information and ensure that the database host is accessible over the internet. If applicable, whitelist Hevo’s IP addresses.

- {hostname} does not seems to be a valid host.

Potential Causes

  • The database connection details are incorrect.

  • Hevo’s IP addresses are not whitelisted.

  • The database user authorizing the connection does not have sufficient permissions to access the database.

Suggested Actions

  • Verify that the Database Host and or Database Port entered in the Configure your Source page are correct.

  • Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the content for your PostgreSQL variant for steps to do this.

  • Check that the Security Group and VPC subnet associated with the database allows access from all Hevo’s IP addresses for Amazon RDS databases.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jan-09-2024 NA Merged FAQ, My PostgreSQL database instance is public; however, I am not able to connect. What should I do? to this document.
Sep-05-2022 NA Brought this page under its respective Source documentation folder.
Aug-23-2021 1.70 New document.

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