Freshservice

Last updated on Dec 22, 2023

Freshservice is a cloud-based IT service management (ITSM) software that helps organizations manage their IT infrastructure and assets. It includes features such as incident management, problem management, change management, and asset management. It also provides a self-service portal for employees to request IT assistance.

You can replicate the data from your Freshservice account to a Destination database or data warehouse using Hevo Pipelines. Refer to section, Data Model for the list of supported objects.

Hevo uses the Freshservice API to replicate the data present in your Freshservice account to the desired Destination database or data warehouse for scalable analysis.


Source Considerations

  • Pagination: An API call for each Freshservice object fetches one page with up to 100 records.

  • Rate Limit: Freshservice imposes a rate limit based on your plan. Read Rate Limiting to know more about rate limits in Freshservice.


Limitations

  • Hevo currently does not support deletes. Therefore, any data deleted in the Source may continue to exist in the Destination.

  • Hevo does not provide you with the option to select the historical sync duration for loading historical data. All the historical data in your Freshservice account is loaded.


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Feb-07-2023 2.07 New document.

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