Freshdesk

Last updated on Jul 03, 2025

Freshdesk is a cloud-based customer support platform that enables companies of all sizes to provide great customer service.

Hevo uses Freshdesk API v2.0 , which uses your personal API Key to fetch the customer support-related data stored in your Freshdesk account and synchronize it to your desired Destination.


Limitations

  • Objects such as Agents, Business Hours, Groups, and Email Groups require ADMIN access to fetch data.

  • Hevo does not load data from a column into the Destination table if its size exceeds 16 MB, and skips the Event if it exceeds 40 MB. If the Event contains a column larger than 16 MB, Hevo attempts to load the Event after dropping that column’s data. However, if the Event size still exceeds 40 MB, then the Event is also dropped. As a result, you may see discrepancies between your Source and Destination data. To avoid such a scenario, ensure that each Event contains less than 40 MB of data.


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change  
Jul-07-2025 NA Updated the Limitations section to inform about the max record and column size in an Event. lumn size in an Event.
Jan-07-2025 NA Updated the Limitations section to add information on Event size.  
Mar-05-2024 2.21 Updated the ingestion frequency table in the Data Replication section.  
Oct-03-2023 NA Updated section, Creating the API Key as per the latest Freshdesk UI.  
Mar-23-2023 NA Updated sections, Data Replication and Data Model to add a note regarding Hevo ingesting all available data for the Conversations object.  
Jan-10-2023 2.05 Updated section, Data Replication to mention about custom ingestion frequency.  
Dec-19-2022 2.04 Updated section, Data Model to include information about the new objects supported by Hevo.  
Dec-14-2022 NA Updated section, Configuring Freshdesk as a Source to reflect the latest Hevo UI.  
May-10-2022 NA Updated section, Prerequisites to add information about the API endpoint that your API key should have access to.  
Aug-09-2021 NA Updated the default historical load duration to 30 days in the Data Replication section and suggested the Change Position option to fetch Events beyond or more recent than 30 days.  

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