Last updated on Mar 05, 2024

Freshdesk is a cloud-based customer support platform that enables companies of all sizes to provide great customer service.

Hevo uses Freshdesk API v2.0 , which uses your personal API Key to fetch the customer support-related data stored in your Freshdesk account and synchronize it to your desired Destination.


  • Objects such as Agents, Business Hours, Groups, and Email Groups require ADMIN access to fetch data.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Mar-05-2024 2.21 Updated the ingestion frequency table in the Data Replication section.
Oct-03-2023 NA Updated section, Creating the API Key as per the latest Freshdesk UI.
Mar-23-2023 NA Updated sections, Data Replication and Data Model to add a note regarding Hevo ingesting all available data for the Conversations object.
Jan-10-2023 2.05 Updated section, Data Replication to mention about custom ingestion frequency.
Dec-19-2022 2.04 Updated section, Data Model to include information about the new objects supported by Hevo.
Dec-14-2022 NA Updated section, Configuring Freshdesk as a Source to reflect the latest Hevo UI.
May-10-2022 NA Updated section, Prerequisites to add information about the API endpoint that your API key should have access to.
Aug-09-2021 NA Updated the default historical load duration to 30 days in the Data Replication section and suggested the Change Position option to fetch Events beyond or more recent than 30 days.

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