Freshdesk

Last updated on Jan 10, 2023

Freshdesk is a cloud-based customer support platform that enables companies of all sizes to provide great customer service.

Hevo uses Freshdesk API v2.0 , which uses your personal API Key to fetch the customer support-related data stored in your Freshdesk account and synchronize it to your desired Destination.

For creating Pipelines using this Source, Hevo provides you a fully managed BigQuery data warehouse as a possible Destination. This option remains available till the time you set up your first BigQuery Destination irrespective of any other Destinations that you may have. With the managed warehouse, you are only charged the cost that Hevo incurs for your project in Google BigQuery. The invoice is generated at the end of each month and payment is recovered as per the payment instrument you have set up. You can now create your Pipeline and directly start analyzing your Source data. Read Hevo Managed Google BigQuery.


Limitations

  • Objects such as Agents, Business Hours, Groups, and Email Groups require ADMIN access to fetch data.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jan-10-2023 2.05 Updated section, Data Replication to mention about custom ingestion frequency.
Dec-19-2022 2.04 Updated section, Data Model to include information about the new objects supported by Hevo.
Dec-14-2022 NA Updated section, Configuring Freshdesk as a Source to reflect the latest Hevo UI.
May-10-2022 NA Updated section, Prerequisites to add information about the API endpoint that your API key should have access to.
Aug-09-2021 NA Updated the default historical load duration to 30 days in the Data Replication section and suggested the Change Position option to fetch Events beyond or more recent than 30 days.

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