Account Management

Refer this section for information on how to configure your Hevo account settings, know about the subscription plans and billing information.

• Articles in this section
  • Personal Settings
    • Changing Your Password
    • Resetting Your Password
    • Enabling Two-Factor Authentication
  • Team Settings
    • Inviting and Moderating Team Members
    • Enabling Password or Google-Based Authentication
    • Enforcing Google Authentication Across Your Team
    • Enforcing SAML Single Sign On Across Your Team
    • Granting Temporary Access to Hevo Support
    • Deleting an Account
  • Billing
    • Pricing Plans
      • Selecting the Right Pricing Plan
    • Time-based Events Buffer
    • Setting up Pricing Plans, Billing, and Payments
    • On-Demand Purchases
      • Purchasing On-Demand Events
      • Setting up On-Demand Credit
    • Billing Alerts
    • Viewing Billing History
    • Billing Notifications
    • Billing FAQs
      • Can I try Hevo for free?
      • Can I get a plan apart from the Starter plan?
      • Will I be charged for the Events consumed during the free trial once I purchase a subscription?
      • What is the duration of the Free plan? Can I load 1 Million Events per month for an unlimited time under the Free plan?
      • When will I be charged for my subscription?
      • How can I upgrade my plan?
      • Do you provide a discount for non-profit organizations?
      • I accidentally signed up for an annual plan instead of a monthly plan. Will I get a refund from Hevo?
      • Do the Events ingested by the Pipeline count towards my billing?
      • Will my Pipeline get paused if I exceed the monthly Events quota?
      • Will the initial load of data be free?
      • Can I load data to multiple Destinations in a single Hevo subscription?
      • Do the rows loaded through Models count against Events usage?
      • Do I need different Hevo subscriptions for my production and development environments?
      • Can I pause billing for some time if there are no active Pipelines in my account?
      • What are the payment methods available in Hevo?
      • Can you provide more information about the pricing plans in Hevo?
      • Where do I get invoices for payments?
      • Is my billing information removed once I delete my Hevo account?
  • Account Suspension and Restoration
  • Account Management FAQs
    • Is there a limit on the number of users in Hevo?
    • Can I customize alert preferences for other members of the team?