Viewing Billing History

Last updated on Jan 10, 2024

Starting Release 2.17, Hevo has stopped supporting the purchase of On-Demand Events. However, you can continue to use any On-Demand Events already bought until they are exhausted.

Hevo displays all the invoices generated for your account, along with their payment statuses in the Billing History page. Hevo also displays an alert for any pending payment.

Note: The payment status and invoices, for the On-Demand Credit Events that you have paid for and redeemed may take some time to appear in the Billing History page. This behavior does not affect the availability of your Events.

To view the billing history:

  1. Click the drop-down next to your username in the User Information Panel.

  2. Click Billing.

    Click Billing

  3. In the Plan Details page, in the left navigation pane, click Billing History.

    Click Billing History

Viewing Invoice and Payment Status

You can use this page to:

  • View the bill details, such as the invoice number and date, the bill amount, and the payment status.

  • Track any payments that are due.

  • Download a PDF copy of the invoice by clicking the Download icon.

  • Clear any pending dues by clicking the Pay Now link.

    Note: The Pay Now link is enabled only if you have the Team Owner role.

A manual payment action may required in cases where:

  • The payment is not processed by the due date: In this case, Hevo displays the status as PAYMENT DUE, along with the Pay Now link.

    Payment due status

  • The configured payment method fails: In this case, Hevo displays the status as PAYMENT FAILED, along with the Pay Now link. Additionally, you can see the reason for payment failure in the tooltip. Depending on the failure reason, you may need to add funds to your saved card or use a different card, to complete the payment.

    Payment Failed status

Viewing Billing History in AWS Marketplace

For an AWS-managed Hevo contract, you can view the billing history in your AWS Marketplace account as follows:

  1. Log in to your AWS account.

  2. In the AWS Marketplace page, click on your user name in the top right corner and select Billing and Cost Management.

    Billing and Cost management

  3. In the Billing and Cost Management page, select the Charges by service tab.

    Charges by service

  4. Scroll down to the Amazon Web Services, Inc. - Marketplace charges by service section and click the Hevo Data Pipelines row to view your billing and invoice details.

    Sample invoice

See Also


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jan-10-2024 2.19 Added the section, Viewing Billing History in AWS Marketplace.
Jun-26-2023 NA Added information about invoice for On-Demand Credit being visible after some time.
July-12-2022 1.92 Added information about the PAYMENT FAILED status.
Nov-09-2021 NA Added a See Also link to the Pipeline Frequency and Events Quota Consumption page.

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