- About Hevo
- Hevo Features
- Hevo System Architecture
- Core Concepts
- Free Trials
- Regulatory Compliance
- Scheduling a Demo
- Hevo Support
- General FAQs
- Getting Started
- Creating an Account in Hevo
- Connecting Through SSH
- Connecting Through Reverse SSH Tunnel
- Using Google Account Authentication
- How Hevo Authenticates Sources and Destinations using OAuth
- Reauthorizing an OAuth Account
- Familiarizing with the UI
- Creating your First Pipeline
- Data Loss Prevention and Recovery
- Data Ingestion
- Types of Data Synchronization
- Ingestion Modes and Query Modes for Database Sources
- Ingestion and Loading Frequency
- Data Ingestion Statuses
- Deferred Data Ingestion
- Handling of Primary Keys
- Handling of Updates
- Handling of Deletes
- Hevo-generated Metadata
- Data Loading
- Loading Data in a Database Destination
- Loading Data to a Data Warehouse
- Optimizing Data Loading for a Destination Warehouse
- Manually Triggering the Loading of Events
- Scheduling Data Load for a Destination
- Loading Events in Batches
- Data Loading Statuses
- Data Spike Alerts
- Name Sanitization
- Table and Column Name Compression
- Parsing Nested JSON Fields in Events
- Data Flow in a Pipeline
- Familiarizing with the Pipelines UI
Working with Pipelines
- Best Practices for Creating Database Pipelines
- Creating a Pipeline
- Connectivity Check for RDBMS Sources
- Scheduling a Pipeline
- Modifying a Pipeline
- Prioritizing a Pipeline
- Viewing Pipeline Progress
- Pausing and Deleting a Pipeline
- Log-based Pipelines
- Troubleshooting Data Replication Errors
- Managing Objects in Pipelines
Python Code-Based Transformations
- Supported Python Modules and Functions
Transformation Methods in the Event Class
- Create an Event
- Retrieve the Event Name
- Rename an Event
- Retrieve the Properties of an Event
- Modify the Properties for an Event
- Fetch the Primary Keys of an Event
- Modify the Primary Keys of an Event
- Fetch the Data Type of a Field
- Check if the Field is a String
- Check if the Field is a Number
- Check if the Field is Boolean
- Check if the Field is a Date
- Check if the Field is a Time Value
- Check if the Field is a Timestamp
- Convert Date String to Required Format
- Convert Date to Required Format
- Convert Datetime String to Required Format
- Convert Epoch Time to a Date
- Convert Epoch Time to a Datetime
- Convert Epoch to Required Format
- Convert Epoch to a Time
- Get Time Difference
- Parse Date String to Date
- Parse Date String to Datetime Format
- Parse Date String to Time
- Examples of Python Code-based Transformations
Drag and Drop Transformations
- Special Keywords
Transformation Blocks and Properties
- Add a Field
- Change Datetime Field Values
- Change Field Values
- Drop Events
- Drop Fields
- Find & Replace
- Flatten JSON
- Format Date to String
- Format Number to String
- Hash Fields
- Mask Fields
- Modify Text Casing
- Parse Date from String
- Parse JSON from String
- Parse Number from String
- Rename Events
- Rename Fields
- Round-off Decimal Fields
- Split Fields
- Examples of Drag and Drop Transformations
- Effect of Transformations on the Destination Table Structure
- Transformation Reference
- Transformation FAQs
- Python Code-Based Transformations
- Using Schema Mapper
- Mapping Statuses
- Auto Mapping Event Types
- Manually Mapping Event Types
- Modifying Schema Mapping for Event Types
- Schema Mapper Actions
- Fixing Unmapped Fields
- Resolving Incompatible Schema Mappings
- Resizing String Columns in the Destination
- Schema Mapper Compatibility Table
- Limits on the Number of Destination Columns
- File Log
- Troubleshooting Failed Events in a Pipeline
- Mismatch in Events Count in Source and Destination
- Activity Log
- Can multiple Sources connect to one Destination?
- What happens if I re-create a deleted Pipeline?
- Why is there a delay in my Pipeline?
- Can I change the Destination post-Pipeline creation?
- Why is my billable Events high with Delta Timestamp mode?
- Can I drop multiple Destination tables in a Pipeline at once?
- How does Run Now affect scheduled ingestion frequency?
- Will pausing some objects increase the ingestion speed?
- Can I see the historical load progress?
- Why is my Historical Load Progress still at 0%?
- Why is historical data not getting ingested?
- How do I set a field as a primary key?
- How do I ensure that records are loaded only once?
- Events Usage
- Free Sources
Databases and File Systems
- Data Warehouses
- Connecting to a Local Database
- Amazon DocumentDB
- Amazon DynamoDB
- Generic MongoDB
- MongoDB Atlas
- Support for Multiple Data Types for the _id Field
- Example - Merge Collections Feature
Errors During Pipeline Creation
- Error 1001 - Incorrect credentials
- Error 1005 - Connection timeout
- Error 1006 - Invalid database hostname
- Error 1007 - SSH connection failed
- Error 1008 - Database unreachable
- Error 1011 - Insufficient access
- Error 1028 - Primary/Master host needed for OpLog
- Error 1029 - Version not supported for Change Streams
- SSL 1009 - SSL Connection Failure
- Troubleshooting MongoDB Change Streams Connection
- Troubleshooting MongoDB OpLog Connection
- Errors During Pipeline Creation
- Amazon RDS SQL Server
- Azure SQL Server
- Google Cloud SQL Server
- Generic SQL Server
- Troubleshooting SQL Server
- SQL Server FAQs
- Amazon Aurora MySQL
- Amazon RDS MySQL
- Azure MySQL
- Google Cloud MySQL
- Generic MySQL
- MariaDB MySQL
Errors During Pipeline Creation
- Error 1003 - Connection to host failed
- Error 1006 - Connection to host failed
- Error 1007 - SSH connection failed
- Error 1011 - Access denied
- Error 1012 - Replication access denied
- Error 1017 - Connection to host failed
- Error 1026 - Failed to connect to database
- Error 1027 - Unsupported BinLog format
- Failed to determine binlog filename/position
- Schema 'xyz' is not tracked via bin logs
- Errors Post-Pipeline Creation
- Errors During Pipeline Creation
- MySQL FAQs
- Amazon Aurora PostgreSQL
- Amazon RDS PostgreSQL
- Azure PostgreSQL
- Google Cloud PostgreSQL
- Generic PostgreSQL
- Heroku PostgreSQL
Errors during Pipeline creation
- Error 1003 - Authentication failure
- Error 1006 - Connection settings errors
- Error 1011 - Access role issue for logical replication
- Error 1012 - Access role issue for logical replication
- Error 1014 - Database does not exist
- Error 1017 - Connection settings errors
- Error 1023 - No pg_hba.conf entry
- Error 1024 - Number of requested standby connections
- Errors Post-Pipeline Creation
- Errors during Pipeline creation
- PostgreSQL FAQs
- Troubleshooting Database Sources
- Amazon S3
- Azure Blob Storage
- FTP / SFTP
- Google Cloud Storage (GCS)
- Google Drive
- Google Sheets
- Android SDK
- Writing JSONPath Expressions
REST API FAQs
- Why does my REST API token keep changing?
- Can I use a bearer authorization token for authentication?
- Does Hevo’s REST API support API chaining?
- What is the maximum payload size returned by a REST API?
- How do I split an Event into multiple Event Types?
- How do I split multiple values in a key into separate Events?
- Jira Cloud
- QuickBooks Time
- Finance & Accounting Analytics
- Amazon Ads
- Apple Search Ads
- Facebook Ads
- Facebook Page Insights
- Firebase Analytics
- Google Ads
- Google Analytics
- Google Analytics 4
- Google Analytics 360
- Google Play Console
- Google Search Console
- Instagram Business
- LinkedIn Ads
- Microsoft Ads
- Pinterest Ads
- SendGrid Webhook
- Salesforce Marketing Cloud
- Snapchat Ads
- TikTok Ads
- Twitter Ads
- YouTube Analytics
- Product Analytics
Sales & Support Analytics
- Help Scout
- Hub Planner
- Salesforce Bulk API V2
- Toggl Track
- From how far back can the Pipeline ingest data?
- Can I connect to a Source not listed in Hevo?
- Can I connect a local database as a Source?
- How can I push data to Hevo API?
- How do I connect a CSV file as a Source?
- Why are my selected Source objects not visible in the Schema Mapper?
- How does the Merge Table feature work?
- Familiarizing with the Destinations UI
- Amazon Aurora MySQL
- SQL Server
- Connecting to a Local Database
- Limitations of using MySQL as a Destination
- Structure of Data in the Amazon Redshift Data Warehouse
- Loading Data to an Amazon Redshift Data Warehouse
- Troubleshooting Amazon Redshift Destination
- Amazon Redshift FAQs
- Azure Synapse Analytics
- Clustering in BigQuery
- Partitioning in BigQuery
- Structure of Data in the Google BigQuery Data Warehouse
- Loading Data to a Google BigQuery Data Warehouse
- Near Real-time Data Loading using Streaming
- Troubleshooting Google BigQuery
- Google BigQuery FAQs
- Hevo Managed Google BigQuery
- Structure of Data in the Snowflake Data Warehouse
- Loading Data to a Snowflake Data Warehouse
- Troubleshooting Snowflake
- Snowflake FAQs
- Amazon Redshift
- Can I move data between SaaS applications using Hevo?
- Can I change the primary key in my Destination table?
- How do I change the data type of table columns?
- Can I change the Destination table name after creating the Pipeline?
- How can I change or delete the Destination table prefix?
- How do I resolve duplicate records in the Destination table?
- How do I enable or disable deduplication of records?
- Why does my Destination have deleted Source records?
- How do I filter deleted Events from the Destination?
- Does a data load regenerate deleted Hevo metadata columns?
- Can I load data to a specific Destination table?
- How do I filter out specific fields before loading data?
- How do I sort the data in the Destination?
- dbt™ Models
- Familiarizing with the Models UI
- Types of Models
- Key Features
- Working with SQL Models
- Previewing a Model
- Viewing the Query History
- Legacy Models
- Models FAQs
- Account Management
- Personal Settings
- Team Settings
- Pricing Plans
- Time-based Events Buffer
- Setting up Pricing Plans, Billing, and Payments
- On-Demand Purchases
- Billing Alerts
- Viewing Billing History
- Billing Notifications
- Can I get a plan apart from the Starter plan?
- Are free trial Events charged once I purchase a plan?
- For how long can I stay on the Free plan?
- How can I upgrade my plan?
- Is there a discount for non-profit organizations?
- Can I seek a refund of my payment?
- Do ingested Events count towards billing?
- Will Pipeline get paused if I exceed the Events quota?
- Will the initial load of data be free?
- Does the Hevo plan support multiple Destinations?
- Do rows loaded through Models count in my usage?
- Is Hevo subscription environment-specific?
- Can I pause billing if I have no active Pipelines?
- Can you explain the pricing plans in Hevo?
- Where do I get invoices for payments?
- Account Suspension and Restoration
- Account Management FAQs
- Activate Concepts
- Familiarizing with the Activate UI
- Working with Activate
- Activate Warehouses
- Activate Targets
- Release Notes
- Release Version 2.17.1
- Release Version 2.17
- Release Version 2.16
- Release Version 2.15
- Release Version 2.14
- Release Version 2.13
- Release Version 2.12
- Release Version 2.11
- Release Version 2.10
- Release Version 2.09
- Release Version 2.08
- Release Version 2.07
- Release Version 2.06
- Release Version 2.05
- Release Version 2.04
- Release Version 2.03
- Release Version 2.02
- Release Version 2.01
- Release Version 2.00
- Release Version 1.99
- Release Version 1.98
- Release Version 1.97
- Release Version 1.96
- Release Version 1.95
- Release Version 1.93 & 1.94
- Release Version 1.92
- Release Version 1.91
- Release Version 1.90
- Release Version 1.89
- Release Version 1.88
- Release Version 1.87
- Release Version 1.86
- Release Version 1.84 & 1.85
- Release Version 1.83
- Release Version 1.82
- Release Version 1.81
- Release Version 1.80 (Jan-24-2022)
- Release Version 1.79 (Jan-03-2022)
- Release Version 1.78 (Dec-20-2021)
- Release Version 1.77 (Dec-06-2021)
- Release Version 1.76 (Nov-22-2021)
- Release Version 1.75 (Nov-09-2021)
- Release Version 1.74 (Oct-25-2021)
- Release Version 1.73 (Oct-04-2021)
- Release Version 1.72 (Sep-20-2021)
- Release Version 1.71 (Sep-09-2021)
- Release Version 1.70 (Aug-23-2021)
- Release Version 1.69 (Aug-09-2021)
- Release Version 1.68 (Jul-26-2021)
- Release Version 1.67 (Jul-12-2021)
- Release Version 1.66 (Jun-28-2021)
- Release Version 1.65 (Jun-14-2021)
- Release Version 1.64 (Jun-01-2021)
- Release Version 1.63 (May-19-2021)
- Release Version 1.62 (May-05-2021)
- Release Version 1.61 (Apr-20-2021)
- Release Version 1.60 (Apr-06-2021)
- Release Version 1.59 (Mar-23-2021)
- Release Version 1.58 (Mar-09-2021)
- Release Version 1.57 (Feb-22-2021)
- Release Version 1.56 (Feb-09-2021)
- Release Version 1.55 (Jan-25-2021)
- Release Version 1.54 (Jan-12-2021)
- Release Version 1.53 (Dec-22-2020)
- Release Version 1.52 (Dec-03-2020)
- Release Version 1.51 (Nov-10-2020)
- Release Version 1.50 (Oct-19-2020)
- Release Version 1.49 (Sep-28-2020)
- Release Version 1.48 (Sep-01-2020)
- Release Version 1.47 (Aug-06-2020)
- Release Version 1.46 (Jul-21-2020)
- Release Version 1.45 (Jul-02-2020)
- Release Version 1.44 (Jun-11-2020)
- Release Version 1.43 (May-15-2020)
- Release Version 1.42 (Apr-30-2020)
- Release Version 1.41 (Apr-2020)
- Release Version 1.40 (Mar-2020)
- Release Version 1.39 (Feb-2020)
- Release Version 1.38 (Jan-2020)
- Upcoming Features
CleverTap is an omni-channel platform used by companies to engage and retain their customers across industry domains such as travel, fin-tech, e-commerce, food-tech and hospitality.
You can load data from your CleverTap account to a Destination database or data warehouse using Hevo Pipelines.
Hevo requires the Project ID and Project Passcode of your CleverTap project, along with the Events file associated with the project and your account region, to access your data.
The project credentials are available to provide Hevo access to your CleverTap data.
Obtaining the CleverTap Project Credentials
To obtain your CleverTap project ID and passcode:
Log in to your CleverTap account.
Click the Expand chevron (drop-down icon) at the top of the left navigation pane.
From the Your Projects list, select the project from which you want to ingest data.
In the left navigation pane, click Settings.
In the Settings pane, click Project.
In the Project page, Details tab, scroll down to the section where the project details are displayed.
Click View next to Project ID and copy the ID.
Click View next to Passcode and copy the passcode.
Use this project ID and passcode while configuring your Hevo Pipeline.
Downloading the CleverTap Events File
To download your CleverTap Events file:
Follow steps 1-4 from the above section.
In the Settings pane, click Schema, and then click Events.
In the Events page, System events tab, click Download as CSV.
In the pop-up window that is displayed, select Events and click Download.
Upload this CSV file in Hevo while configuring your Pipeline.
Identifying the Account Region
To identify the region of your CleverTap account, check the URL of your account. The following table lists the regions corresponding to various CleverTap account URLs:
|CleverTap Account URL||Region|
|https://mec1.dashboard.clevertap.com/login.html||Middle East (UAE)|
Note: Hevo only supports EU and US regions.
Configuring CleverTap as a Source
Perform the following steps to configure CleverTap as the Source in your Pipeline:
Click PIPELINES in the Navigation Bar.
Click + CREATE in the Pipelines List View.
In the Select Source Type page, select CleverTap.
In the Configure your CleverTap Source page, specify the following:
Pipeline Name: A unique name for your Pipeline, not exceeding 255 characters.
Project ID: The unique ID of your CleverTap project from your CleverTap account.
Project Passcode: The passcode for your CleverTap project that you obtained from your CleverTap account.
Note: CleverTap APIs do not return an error when you provide a wrong project ID. Hence, TEST CONNECTION might succeed even with a wrong project ID.
Region: The region where your CleverTap account is configured. Default region: EU.
Events File: The CSV file containing the list of all the CleverTap events to be ingested. This is required as CleverTap does not provide any API to list all distinct event names or to download all events at one go.
Click TEST & CONTINUE.
Proceed to configuring the data ingestion and setting up the Destination.
|Default Ingestion Frequency||Minimum Ingestion Frequency||Maximum Ingestion Frequency||Custom Frequency Range (Hrs)|
|30 Mins||5 Mins||24 Hrs||1-24|
Note: You must set the custom frequency in hours as an integer value. For example, 1, 2, 3 but not 1.5 or 1.75.
Hevo uses CleverTap’s Get Events API to fetch records from the Events object in CleverTap.
Historical Data: In the first run of the Pipeline, Hevo ingests the data of the past 30 days for the Events object in your CleverTap account.
Incremental Data: Once the historical load is complete, all new and updated records for all objects are synchronized with your Destination as per the ingestion frequency.
- CleverTap’s Get Events API returns duplicate data for some Events. Read Schema and Primary Keys to understand how Hevo handles this.
- You can also fetch data from CleverTap in real-time using a Pipeline with a Webhook Type Source in Hevo and use CleverTap webhooks with it.
Schema and Primary Keys
Hevo uses CleverTap’s Get Events API to ingest a single object, Events.
The following table lists the schema for the attributes of the Events object used to fetch data from your CleverTap account:
|objectId||Represents the CleverTap ID of the user.||String|
|profileData||Represents all the custom profile properties of the user.||JSON|
|identity||Represents the custom user ID provided by the user.||String|
|ts||Represents the event timestamp in the yyyyMMddHHmmSS format.||Timestamp|
|event_props||Represents the Event properties and their values.||JSON|
|session_props||Represents the session properties and their values. These are only provided if they were set.||JSON|
|session_source||Represents the value of a
Hevo does not receive any primary key in the response from the Get Events API. Hence, Hevo creates its own primary key,
__hevo_id, by hashing the Event’s data and its timestamp. This helps to override any duplicate data received from the API, however, it can result in differences in the count of Events between the Source and the Destination. If you want to replicate the data as is, with possible duplicate records, enable the Append Rows on Update option in the Destination configuration.
Read the detailed Hevo documentation for the following related topics:
CleverTap’s Get Events API currently does not support download of the following notifications-related Events:
Notification Control Group
Notification System Control Group
Event names in CleverTap are case-sensitive. For example, Tutorial Complete and tutorial complete are two different CleverTap events. Hence, if you create the CleverTap events file instead of downloading it, you must ensure that the event names in it are exactly the same as those in CleverTap. In case of a mismatch, Hevo is unable to ingest data from the Source.
Refer to the following table for the list of key updates made to this page:
|Date||Release||Description of Change|
|Oct-03-2023||NA||Added sections, Obtaining the CleverTap Project Credentials and Identifying the Account Region.|
|Jan-10-2023||2.05||- Updated section, Data Replication to mention about custom ingestion frequency.
- Updated section, Source Considerations to add information about CleverTap event names.
|Dec-07-2022||NA||Updated section, Data Replication to reorganize the content for better understanding and coherence.|
|Jun-09-2022||1.90||- Modified the section, Configuring CleverTap as a Source to reflect the latest UI changes.
- Added section, Downloading the CleverTap Events File.
|May-11-2022||NA||Added a Source consideration about CleverTap’s Get Events API not supporting the export of some notification-related Events.|
|Nov-22-2021||1.76||- Updated the section, Data Replication to add information about duplicate data returned by CleverTap’s Get Events API.
- Updated the section, Schema and Primary Keys to add information about the primary key,
|Oct-25-2021||NA||Added the Pipeline frequency information in the Data Replication section.|
|August-23-2021||1.70||- Updated the Data Replication section with details of the historical sync duration and the incremental data ingestion schedule.
- Added the section, Schema and Primary Keys.