- About Hevo
- Hevo Features
- Hevo System Architecture
- Core Concepts
- Free Trials
- Regulatory Compliance
- Hevo Support
- General FAQs
- Getting Started
- Creating an Account in Hevo
- Connection Options
- Familiarizing with the UI
- Creating your First Pipeline
- Data Loss Prevention and Recovery
- Activity Log
- Data Ingestion
- Ingestion Modes and Query Modes
- Types of Data Synchronization
- Ingestion and Loading Frequency
- Ingestion Frequency and Data Synchronization
- Data Ingestion Statuses
- Deferred Data Ingestion
- Handling of Primary Keys
- Handling of Updates
- Handling of Deletes
- Hevo-generated Metadata
- Data Loading
- Loading Data in a Database Destination
- Loading Data to a Data Warehouse
- Optimizing Data Loading for a Destination Warehouse
- Manually Triggering the Loading of Events
- Scheduling Data Load for a Destination
- Loading Events in Batches
- Data Loading Statuses
- Data Spike Alerts
- Name Sanitization
- Table and Column Name Compression
- Parsing Nested JSON Fields in Events
- Data Flow in a Pipeline
- Familiarizing with the Pipelines UI
Working with Pipelines
- Best Practices for Creating Database Pipelines
- Creating a Pipeline
- Scheduling a Pipeline
- Modifying a Pipeline
- Prioritizing a Pipeline
- Viewing Pipeline Progress
- Troubleshooting Data Replication Errors
- Pausing and Deleting a Pipeline
- Log-based Pipelines
- Pipeline Objects
- Python Code-Based Transformations
Drag and Drop Transformations
- Special Keywords
Transformation Blocks and Properties
- Add a Field
- Change Datetime Field Values
- Change Field Values
- Drop Events
- Drop Fields
- Find & Replace
- Flatten JSON
- Format Date to String
- Format Number to String
- Hash Fields
- Mask Fields
- Modify Text Casing
- Parse Date from String
- Parse JSON from String
- Parse Number from String
- Rename Events
- Rename Fields
- Round-off Decimal Fields
- Split Fields
- Examples of Drag and Drop Transformations
- Effect of Transformations on the Destination Table Structure
- Transformation Reference
- Transformation FAQs
- Using Schema Mapper
- Mapping Statuses
- Auto Mapping Event Types
- Mapping a Source Event Type with a Destination Table
- Mapping a Source Event Type Field with a Destination Table Column
- Schema Mapper Actions
- Fixing Unmapped Fields
- Resolving Incompatible Schema Mappings
- Resizing String Columns in the Destination
- Schema Mapper Compatibility Table
- Troubleshooting Failed Events in a Pipeline
- Mismatch in Events Count in Source and Destination
- Does creation of Pipeline incur cost?
- Can I have the same Source and Destination in the Pipeline?
- Why are my new Pipelines in trial?
- Can multiple Sources connect to one Destination?
- Is my data stored after I delete a Pipeline?
- What happens if I re-create a deleted Pipeline?
- When should I pause vs delete my Pipeline?
- Why am I getting warnings while adding Pipelines?
- Why is there a delay in my Pipeline?
- Can I delete skipped objects in a Pipeline?
- How do I disable Auto Mapping?
- How do I change the ingestion frequency for tables?
- How do I change the query mode for Pipelines?
- How does changing the query mode affect data ingestion?
- Why is my billable Events high with Delta Timestamp mode?
- How does the timing of Change Schedule work?
- Can I drop multiple Destination tables in a Pipeline at once?
- How does Run Now affect scheduled ingestion frequency?
- Will pausing some objects increase the ingestion speed?
- Can I sort Event Types listed in the Schema Mapper?
- How do I include new tables in the Pipeline?
- Can I see the historical load progress?
- Why is my Historical Load Progress still at 0%?
- Why is the historical data not getting ingested?
- How do I restart the historical load for all the objects?
- How do I set a field as a primary key?
- How can I load only filtered Events to the Destination?
- How do I ensure that records are loaded only once?
- Why do the Source and the Destination events count differ?
- How can I transfer Excel files using Hevo?
- How can I load an XML file from an S3 folder?
- Events Usage
- Free Sources
Databases and File Systems
- Data Warehouses
- Connecting to a Local Database
- Amazon DocumentDB
- Amazon DynamoDB
- Generic MongoDB
- MongoDB Atlas
- Support for Multiple Data Types for the _id Field
- Example - Merge Collections Feature
Errors During Pipeline Creation
- Error 1001 - Incorrect credentials
- Error 1005 - Connection timeout
- Error 1006 - Invalid database hostname
- Error 1008 - Database unreachable
- Error 1011 - Insufficient access
- Error 1028 - Primary/Master host needed for OpLog
- Error 1029 - Version not supported for Change Streams
- SSL 1009 - SSL Connection Failure
- Troubleshooting MongoDB Change Streams Connection
- Troubleshooting MongoDB OpLog Connection
- Errors During Pipeline Creation
- Amazon RDS SQL Server
- Azure SQL Server
- Google Cloud SQL Server
- Generic SQL Server
- Troubleshooting SQL Server
- SQL Server FAQs
- Amazon Aurora MySQL
- Amazon RDS MySQL
- Azure MySQL
- Google Cloud MySQL
- Generic MySQL
- MariaDB MySQL
Errors During Pipeline Creation
- Error 1003 - Connection to host failed
- Error 1006 - Connection to host failed
- Error 1007 - SSH connection failed
- Error 1011 - Access denied
- Error 1012 - Replication access denied
- Error 1017 - Connection to host failed
- Error 1026 - Failed to connect to database
- Error 1027 - Unsupported BinLog format
- Failed to determine binlog filename/position
- Schema 'xyz' is not tracked via bin logs
- Errors Post-Pipeline Creation
- Errors During Pipeline Creation
- MySQL FAQs
- Amazon Aurora PostgreSQL
- Amazon RDS PostgreSQL
- Azure PostgreSQL
- Google Cloud PostgreSQL
- Heroku PostgreSQL
- Generic PostgreSQL
Errors during Pipeline creation
- Error 1003 - Authentication failure
- Error 1006 - Connection settings errors
- Error 1011 - Access role issue for logical replication
- Error 1012 - Access role issue for logical replication
- Error 1014 - Database does not exist
- Error 1017 - Connection settings errors
- Error 1023 - No pg_hba.conf entry
- Error 1024 - Number of requested standby connections
- Errors Post-Pipeline Creation
- Errors during Pipeline creation
- PostgreSQL FAQs
- Troubleshooting Database Sources
- Amazon S3
- File Log
- Azure Blob Storage
- FTP / SFTP
- Google Cloud Storage (GCS)
- Google Drive
- Google Sheets
- Android SDK
- Writing JSONPath Expressions
REST API FAQs
- Why does my REST API token keep changing?
- Is it possible to use a Bearer Authorization token?
- Does Hevo’s REST API support API chaining?
- What is the maximum payload size returned by a REST API?
- How do I split an Event into multiple Event Types?
- How do I split multiple values in a key into separate Events?
- Jira Cloud
- Finance & Accounting Analytics
- Apple Search Ads
- Facebook Ads
- Facebook Page Insights
- Google Campaign Manager
- Google Ads
- Google Analytics
- Google Analytics 4
- Google Analytics 360
- Google Play Console
- Google Search Console
- Instagram Business
- LinkedIn Ads
- Microsoft Advertising
- Pinterest Ads
- SendGrid Webhook
- Salesforce Marketing Cloud
- Snapchat Ads
- TikTok Ads
- Twitter Ads
- YouTube Analytics
- Product Analytics
- Sales & Support Analytics
- From how far back can the Pipeline ingest data?
- What is a free Source?
- Why am I unable to modify my OAuth Source connection settings?
- Can I connect to a Source not listed in Hevo?
- Can I connect a local database as a Source?
- How do I connect a CSV file as a Source?
- Which file formats are supported by file storage-based Sources?
- How does the Merge Table feature work?
- Familiarizing with the Destinations UI
- Amazon Aurora MySQL
- Microsoft SQL Server
- Connecting to a Local Database
- Structure of Data in the Amazon Redshift Data Warehouse
- Loading Data to an Amazon Redshift Data Warehouse
- Troubleshooting Amazon Redshift Destination
- Amazon Redshift FAQs
- Hevo Managed Google BigQuery
- Clustering in BigQuery
- Partitioning in BigQuery
- Loading Data to a Google BigQuery Data Warehouse
- Near Real-time Data Loading using Streaming
- Troubleshooting Google BigQuery
- Google BigQuery FAQs
- Structure of Data in the Snowflake Data Warehouse
- Loading Data to a Snowflake Data Warehouse
- Troubleshooting Snowflake
- Snowflake FAQs
- Amazon Redshift
- Can I create a Destination through API?
- Can I move data between SaaS applications using Hevo?
- Can I change the primary key in my Destination table?
- How do I change the data type of table columns?
- Can I change the Destination table name after creating the Pipeline?
- How can I change or delete the Destination table prefix?
- How do I resolve duplicate records in the Destination table?
- How do I enable or disable deduplication of records?
- Why does my Destination have deleted Source records?
- How do I filter deleted Events from the Destination?
- Does a data load regenerate deleted Hevo metadata columns?
- Can I load data to a specific Destination table?
- How do I filter out specific fields before loading data?
- How do I sort the data in the Destination?
- Activate Concepts
- Familiarizing with the Activate UI
- Working with Activate
- Activate Warehouses
- Activate Targets
- Account Management
- Personal Settings
- Team Settings
- Pricing Plans
- Time-based Events Buffer
- Setting up Pricing Plans, Billing, and Payments
- On-Demand Purchases
- Billing Alerts
- Viewing Billing History
- Billing Notifications
- Can I try Hevo for free?
- Can I get a plan apart from the Starter plan?
- Are free trial Events charged once I purchase a plan?
- For how long can I stay on the Free plan?
- When will I be charged for my subscription?
- How can I upgrade my plan?
- Is there a discount for non-profit organizations?
- Can I seek a refund of my payment?
- Do ingested Events count towards billing?
- Will Pipeline get paused if I exceed the Events quota?
- What is a free Source?
- Will the initial load of data be free?
- Does the Hevo plan support multiple Destinations?
- Do rows loaded through Models count in my usage?
- Is Hevo subscription environment-specific?
- Can I pause billing if I have no active Pipelines?
- What are the payment methods available in Hevo?
- Can you explain the pricing plans in Hevo?
- Where do I get invoices for payments?
- Is my billing information removed upon account deletion?
- Account Suspension and Restoration
- Account Management FAQs
- Release Notes
- Release Version 2.02
- Release Version 2.01
- Release Version 2.00
- Release Version 1.99
- Release Version 1.98
- Release Version 1.97
- Release Version 1.96
- Release Version 1.95
- Release Version 1.93 & 1.94
- Release Version 1.92
- Release Version 1.91
- Release Version 1.90
- Release Version 1.89
- Release Version 1.88
- Release Version 1.87
- Release Version 1.86
- Release Version 1.84 & 1.85
- Release Version 1.83
- Release Version 1.82
- Release Version 1.81
- Release Version 1.80 (Jan-24-2022)
- Release Version 1.79 (Jan-03-2022)
- Release Version 1.78 (Dec-20-2021)
- Release Version 1.77 (Dec-06-2021)
- Release Version 1.76 (Nov-22-2021)
- Release Version 1.75 (Nov-09-2021)
- Release Version 1.74 (Oct-25-2021)
- Release Version 1.73 (Oct-04-2021)
- Release Version 1.72 (Sep-20-2021)
- Release Version 1.71 (Sep-09-2021)
- Release Version 1.70 (Aug-23-2021)
- Release Version 1.69 (Aug-09-2021)
- Release Version 1.68 (Jul-26-2021)
- Release Version 1.67 (Jul-12-2021)
- Release Version 1.66 (Jun-28-2021)
- Release Version 1.65 (Jun-14-2021)
- Release Version 1.64 (Jun-01-2021)
- Release Version 1.63 (May-19-2021)
- Release Version 1.62 (May-05-2021)
- Release Version 1.61 (Apr-20-2021)
- Release Version 1.60 (Apr-06-2021)
- Release Version 1.59 (Mar-23-2021)
- Release Version 1.58 (Mar-09-2021)
- Release Version 1.57 (Feb-22-2021)
- Release Version 1.56 (Feb-09-2021)
- Release Version 1.55 (Jan-25-2021)
- Release Version 1.54 (Jan-12-2021)
- Release Version 1.53 (Dec-22-2020)
- Release Version 1.52 (Dec-03-2020)
- Release Version 1.51 (Nov-10-2020)
- Release Version 1.50 (Oct-19-2020)
- Release Version 1.49 (Sep-28-2020)
- Release Version 1.48 (Sep-01-2020)
- Release Version 1.47 (Aug-06-2020)
- Release Version 1.46 (Jul-21-2020)
- Release Version 1.45 (Jul-02-2020)
- Release Version 1.44 (Jun-11-2020)
- Release Version 1.43 (May-15-2020)
- Release Version 1.42 (Apr-30-2020)
- Release Version 1.41 (Apr-2020)
- Release Version 1.40 (Mar-2020)
- Release Version 1.39 (Feb-2020)
- Release Version 1.38 (Jan-2020)
- Upcoming Features
CleverTap is an omni-channel platform used by companies to engage and retain their customers across industry domains such as travel, fin-tech, e-commerce, food-tech and hospitality.
You can load your CleverTap Events to a Destination system using Hevo Pipelines.
- The CleverTap project credentials to provide Hevo access to your CleverTap data.
Downloading the CleverTap Events File
Log in to your CleverTap account.
Click the Expand chevron (drop-down icon) at the top left.
From the Your Projects list, select the project from which you want to ingest data.
In the left navigation pane, click Settings.
In the Settings pane, click Schema and select Events from the drop-down.
In the Events page, System events tab, click Download as CSV.
In the pop-up dialog that is displayed, select Events and click Download.
Upload this CSV file in Hevo to configure CleverTap as a Source.
Configuring CleverTap as a Source
Perform the following steps to configure CleverTap as the Source in your Pipeline:
Click PIPELINES in the Asset Palette.
Click + CREATE in the Pipelines List View.
In the Select Source Type page, select CleverTap.
In the Configure your CleverTap Source page, specify the following:
Pipeline Name: A unique name for your Pipeline.
Project ID: The ID obtained from your CleverTap project.
Project Passcode: The password for your CleverTap project.
Note: CleverTap APIs do not return an error when you provide a wrong project ID. Hence, Test Connection might succeed even with a wrong project ID.
Region: The region where your CleverTap account is configured.
Events File: The CSV file containing the list of all the CleverTap events to be ingested. This is required as CleverTap does not provide any API to list all distinct event names or to download all events at one go. Read Downloading the CleverTap Events File to know how to obtain this file.
Click TEST & CONTINUE.
Proceed to configuring the data ingestion and setting up the Destination.
|Default Pipeline Frequency||Minimum Pipeline Frequency||Maximum Pipeline Frequency|
|1 Hr||1 Hr||3 Hrs|
Hevo uses CleverTap’s Get Events API to fetch, download and ingest raw Events from CleverTap.
Historical Sync Duration: In the first run of the Pipeline, Hevo ingests the historical data of the past 30 days for the Events object in your CleverTap account.
Incremental Data: The ingestion of incremental data is done once per day due to rate limits imposed by the Get Events API. Hevo fetches the previous day’s data at 3.00 a.m. (UTC) daily.
- CleverTap’s Get Events API returns duplicate data for some Events. Read Schema and Primary Keys to understand how Hevo handles this.
- You can fetch data from CleverTap in real-time using a Pipeline with a Webhook Type Source in Hevo and use CleverTap webhooks with it.
Schema and Primary Keys
Hevo uses CleverTap’s Get Events API to ingest a single object, Events.
The following table lists the schema for the attributes of the Events object used to fetch data from your CleverTap account:
|objectId||Represents the CleverTap ID of the user.||String|
|profileData||Represents all the custom profile properties of the user.||JSON|
|identity||Represents the custom user ID provided by the user.||String|
|ts||Represents the event timestamp in the yyyyMMddHHmmSS format.||Timestamp|
|event_props||Represents the Event properties and their values.||JSON|
|session_props||Represents the session properties and their values. These are only provided if they were set.||JSON|
|session_source||Represents the value of a
Hevo does not receive any primary key in the response from the Get Events API. Hence, Hevo creates its own primary key,
__hevo_id, by hashing the Event’s data and its timestamp. This helps to override any duplicate data received from the API, however, it can result in differences in the count of Events between the Source and the Destination. If you want to replicate the data as is, with possible duplicate records, enable the Append Rows on Update option in the Destination configuration.
Read the detailed Hevo documentation for the following related topics:
CleverTap’s Get Events API currently does not support download of the following notifications-related Events:
Notification Control Group
Notification System Control Group
Refer to the following table for the list of key updates made to this page:
|Date||Release||Description of Change|
|Jun-09-2022||1.90||- Modified the section, Configuring CleverTap as a Source to reflect the latest UI changes.
- Added section, Downloading the CleverTap Events File.
|May-11-2022||NA||Added a Source consideration about CleverTap’s Get Events API not supporting the export of some notification-related Events.|
|Nov-22-2021||1.76||- Updated the section, Data Replication to add information about duplicate data returned by CleverTap’s Get Events API.
- Updated the section, Schema and Primary Keys to add information about the primary key,
|Oct-25-2021||NA||Added the Pipeline frequency information in the Data Replication section.|
|August-23-2021||1.70||- Updated the Data Replication section with details of the historical sync duration and the incremental data ingestion schedule.
- Added the section, Schema and Primary Keys.