CleverTap

Last updated on Feb 27, 2024

CleverTap is an omni-channel platform used by companies to engage and retain their customers across industry domains such as travel, fin-tech, e-commerce, food-tech and hospitality.

You can load data from your CleverTap account to a Destination database or data warehouse using Hevo Pipelines.

Hevo requires the Project ID and Project Passcode of your CleverTap project, along with the Events file associated with the project and your account region, to access your data.


Source Considerations

  • CleverTap’s Get Events API currently does not support download of the following notifications-related Events:

    • Notification Sent

    • Notification Bounce

    • Notification Viewed

    • Notification Control Group

    • Notification Rendered

    • Notification System Control Group

    To ingest these Events, you can try an AWS S3 Export and then, create a Pipeline with Amazon S3 as the Source. This approach also allows you to build Transformations, if needed.

  • Event names in CleverTap are case-sensitive. For example, Tutorial Complete and tutorial complete are two different CleverTap events. Hence, if you create the CleverTap events file instead of downloading it, you must ensure that the event names in it are exactly the same as those in CleverTap. In case of a mismatch, Hevo is unable to ingest data from the Source.


See Also


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Oct-03-2023 NA Added sections, Obtaining the CleverTap Project Credentials and Identifying the Account Region.
Jan-10-2023 2.05 - Updated section, Data Replication to mention about custom ingestion frequency.
- Updated section, Source Considerations to add information about CleverTap event names.
Dec-07-2022 NA Updated section, Data Replication to reorganize the content for better understanding and coherence.
Jun-09-2022 1.90 - Modified the section, Configuring CleverTap as a Source to reflect the latest UI changes.
- Added section, Downloading the CleverTap Events File.
May-11-2022 NA Added a Source consideration about CleverTap’s Get Events API not supporting the export of some notification-related Events.
Nov-22-2021 1.76 - Updated the section, Data Replication to add information about duplicate data returned by CleverTap’s Get Events API.
- Updated the section, Schema and Primary Keys to add information about the primary key, __hevo_id, and how it helps to avoid duplicate data in the Destination.
Oct-25-2021 NA Added the Pipeline frequency information in the Data Replication section.
August-23-2021 1.70 - Updated the Data Replication section with details of the historical sync duration and the incremental data ingestion schedule.
- Added the section, Schema and Primary Keys.

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