CleverTap

CleverTap is an omni-channel platform used by companies to engage and retain their customers across industry domains such as travel, fin-tech, e-commerce, food-tech and hospitality.

You can load your CleverTap Events to a Destination system using Hevo Pipelines.

Prerequisites

Configuring CleverTap as a Source

Perform the following steps to configure CleverTap as the Source in your Pipeline:

  1. Click PIPELINES in the Asset Palette.

  2. Click + CREATE in the Pipelines List View.

  3. In the Select Source Type page, select CleverTap.

  4. In the Configure your CleverTap Source page, specify the following:

    CleverTap Settings

    • Pipeline Name: A unique name for your Pipeline.
    • Account ID: Account ID obtained from your CleverTap account.
    • Passcode: Passcode of your CleverTap account.

      Note: CleverTap APIs do not return an error when you provide a wrong Account ID. Hence, Test Connection might succeed even with a wrong Account ID.

    • Region: Select the region where your CleverTap account is configured.
    • Events: A comma-separated list of CleverTap events you want to ingest. This is required as CleverTap does not provide an API to list all distinct event names or one to download all events at one go.
  5. Click TEST & CONTINUE.

  6. Proceed to configuring the data ingestion and setting up the Destination.

Data Replication

Hevo uses CleverTap’s Get Events API to fetch download and ingest raw Events from CleverTap.

  • Incremental Data: The Get Events API provides data on a daily basis. Hevo fetches the previous day’s data at 3.00 a.m. (UTC) daily.

    Note: You can fetch data from CleverTap in real-time using a Pipeline with a Webhook Type Source in Hevo and use CleverTap webhooks with it.

Last updated on 28 Jan 2021