Last updated on Mar 05, 2024

Dixa is a conversational customer service platform that enables real-time dialogs between businesses and their clients over voice, email, social media, and messaging. The Dixa platform enables businesses to improve customer relationships by integrating all customer data and communication channels.

Dixa authenticates API requests from Hevo to access your account data with HTTP Basic authentication.

Source Considerations

  • Rate Limit: Dixa imposes a limit of 10 API calls per second per account. If the limit is exceeded, Hevo defers the ingestion till the limits reset.


  • Hevo currently does not support deletes. Therefore, any data deleted in the Source may continue to exist in the Destination.

  • The data is loaded in Incremental Load in each Pipeline run. As a result, you cannot load the historical data alone at any time.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Mar-05-2024 2.21 Updated the ingestion frequency table in the Data Replication section.
Oct-03-2023 NA Updated the section, Obtaining the API Token as per the latest Dixa UI.
Sep-09-2022 1.97 New document.

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