Zendesk

Prerequisites

• You are an Administrator in Zendesk to access your data through APIs.

• You are assigned the Team Administrator, Team Collaborator, or Pipeline Administrator role in Hevo to create the Pipeline.

Generating a Zendesk API Token

1. Log in to your Zendesk Admin Center (https://<your sub-domain name>/admin/home).

2. In the left navigation pane, click the Apps and integrations ( ) icon, and select APIs > Zendesk API.

3. From the Settings tab, enable Token access.

4. Click Add API token to generate a new API token.

   

5. Copy the API token and save it in a secure location like any other password. For more details, read the Zendesk documentation.

Note: If you are re-generating the API token, you must update it in the Pipeline Source settings. Read Modifying the Source and Destination Configuration for information on how to edit the Source settings in an existing Pipeline.

Configuring Zendesk as a Source

Perform the following steps to configure Zendesk as a Source in your Pipeline:

1. Click PIPELINES in the Navigation Bar.

2. Click + CREATE in the Pipelines List View.

3. In the Select Source Type page, select Zendesk as the Source.

4. In the Configure your Zendesk Source page, provide the following information:

   

   • Pipeline Name: A unique name for your Pipeline.

   • Sub Domain: Your Zendesk sub-domain.

   • Email: Your login email ID for Zendesk.

   • Token: The Zendesk token which you generated.

5. Click TEST & CONTINUE.

6. Proceed to configuring the data ingestion and setting up the Destination.