Setting up Pricing Plans, Billing, and Payments

Once you decide the subscription or pricing plan that best meets your requirements, you can configure it in Hevo and set up your billing details. Payments in Hevo are processed through the Stripe payment gateway. Charges that are due are auto-debited from the card account you provide, on the start date of the billing period, for example, start of the billing month in case of a monthly pricing plan.

Selecting a Pricing Plan

Plan selection is the first step to setting up your billing and payment details in Hevo.

To do this:

  1. Click the drop-down next to your profile name in the top right corner of the Hevo user interface.
  2. Click Billing.
  3. In the SELECT PLAN section, select the required plan by doing one of the following.

    Select pricing plan

    • To select the Free plan

      1. Click SELECT FREE PLAN.

      2. Click CONFIRM in the dialog that appears.

    • To select a Starter plan:

      1. Optionally, use the slider to select the number of Events you need. The plan cost is updated to reflect the changed count.

      2. Click SELECT STARTER PLAN.

      3. Next, provide the billing and payment details.

    • To create a customized Business plan:

      1. Click CONTACT SALES.

      2. In the dialog box that appears, specify your requirements including the number of Sources, Events, and Models.

        Specify plan requirements

      3. Click CONTACT SALES. The Hevo Sales team will contact you within 24 hours to discuss your requirement.

    Note: You can change your selection any number of times while setting up the pricing plan for the first time.

Configuring Billing and Payment Details

You can make payments on Hevo through your Credit/Debit Card. We support all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club).

You do not need to provide payment details for Free plans.

Note: All payments are made in USD.

Set up Billing Details

To make a payment on Hevo, you need to provide your billing and communication details.

To do this:

  1. In the drop-down next to your username on the top right, click Billing.
  2. Click Billing Details in the left navigation bar.

  3. Provide your billing address and email ID.

    Note: Invoices are sent to the email ID you provide here.

  4. Confirm the details before saving them, as Name, Email ID, and Country cannot be changed later. Then, click SAVE DETAILS or CONTINUE if you are adding the details for the first time.

    Billing details

Set up the Payment Method

You can configure the credit or debit card that will be used to process the payments using the following steps.

1. Add a Card

To add a card:

  1. In the drop-down next to your username on the top right, click Billing.

  2. In the Billing page, click Payment Methods in the left navigation bar.

    Note: You can view the previously saved cards, if any.

  3. Add your credit/debit card number, date of expiry, and CVC code. Hevo makes a nominal debit on the card to verify the details. This charge is later reversed.

  4. Click ADD CARD. The newly added card is made the primary card and charges are made on this card by default. You can change the primary card at any time.

    Add a Payment Method

Note: All payments are made in USD.

2. Specify the Primary Card

If you have added multiple cards in Hevo, you can specify any of these as the primary card. To do this:

  1. Go to the Payment Methods section and hover the cursor on the desired card.
  2. Click Primary to make the card your primary card.

Delete a Card

To delete a card:

  1. Go to the Payment Methods section and hover the cursor on the card you want to delete.
  2. Click Remove to delete it. If you delete the primary card, the card added last is made the primary card.

Note: Contact Hevo Support if you need to delete all your cards.

Modifying a Pricing Plan

You can change your pricing plan if your requirements and usage changes. The plan you select must offer as many or more resources than you are currently using. For example, if you have configured Pipelines with 10 Sources, you cannot downgrade from Business to Starter plan. Accordingly, only eligible plans are available for selection.

When you upgrade your plan, Hevo charges you for the new plan on a pro-rata basis. Read Prorations.

Note: You must have the Owner role to update the pricing plan. See User Roles.

  1. Click the drop-down next to your profile name in the top right corner of the Hevo user interface.
  2. Select Billing. You can view the details of your current pricing plan in the Plan Details page.

    Change Plan button

  3. Click CHANGE PLAN.
  4. In the SELECT PLAN page, do one or more of the following:

    Select a new plan

    • Select a different plan if you are on a Free plan.

    • To modify the Starter plan:

      1. Optionally, move the cursor to adjust the number of Events in the plan.

      2. Optionally, shift from monthly to yearly billing.

        Note: You cannot return to monthly billing once you switchover to yearly billing.

      3. Click UPDATE STARTER PLAN.

    • To upgrade to a Business Plan:

      1. Click CONTACT SALES.
      2. Provide your requirements in the dialog box that appears and again, click CONTACT SALES.

        The Hevo Sales team will contact you within 24 hours.

        Plan requirements



See Also


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jun-28-2021 NA Updated the Modifying a Pricing Plan section to mention proration-based charge upon plan change.
May-05-2021 1.62 Updated the sections Selecting a Pricing Plan and Modifying a Pricing Plan as per the latest UI.
Mar-09-2021 1.58 - Updated the content to reflect the latest Hevo pricing plans.
- Updated the Configuring Billing and Payment Details section to mention that billing details are not required for Free plans.
Last updated on 25 Jun 2021