Billing Alerts

Hevo warns you about approaching your quota limits so that you can adjust your pricing plan to avoid disruption in your Pipelines.

Sources and Models Quota Consumption Alerts

The number of Sources for which you can create Pipelines, and the number of Models you can create in Hevo is decided by your pricing plan. For example, if you are subscribed to the Starter plan, you can create Pipelines with five distinct Sources. If you try to connect to a sixth Source or a sixth unique instance within the Sources you have already used, Hevo displays an error and prompts you to augment your pricing plan.

Error on exceeding the number of Sources or Models as per pricing plan

You can verify your current usage in the Plan Details tab of the Billing section of your Hevo user profile.

All Sources consumed

Note: For a unique instance of a Source, Hevo allows you to create as many Pipelines as you need.

See Counting Sources for Billing to know how unique instances of Sources are identified in Hevo.

Read Purchasing Additional Sources, Models, and Events to know how you can add Models and Sources to your base plan. To upgrade your plan, read Modifying a Pricing Plan.

Events Quota Consumption Alerts

Hevo informs you of consuming or exceeding your Events quota through e-mails and alerts in the PLAN DETAILS section in Billing. Quota limit warnings are also displayed as Snack-bar notifications in the Hevo UI, except for the Early Usage warning. Once an alert is displayed, you can click on BUY ON-DEMAND EVENTS to increase your quota.

Refer to the table below for the different alerts generated for Events and what they indicate.

Alert Indicates
Early Usage Your team has reached 70% of your planned usage quota in less than 15 days.
Base Quota Consumed Your team has consumed 100% of the base Events quota.
Base Quota Consumed-Event Sidelining Started Your team has exceeded 100% of the Events quota. The excess Events will be sidelined by the Pipeline and parked in the Replay queue.
You can do one of the following:
- Purchase more On-Demand Events,
- Upgrade your subscription,
- Wait for the next billing period to start, at which time, the Pipelines resume loading the Events using that month’s quota.
On-Demand Events Almost Consumed Your team has consumed the base quota and 90% of the purchased On-Demand Events.
On-Demand Events Consumed-Event Sidelining Started Your team has consumed the entire base quota and the additional purchased On-Demand Events. The excess Events will be sidelined by the Pipeline and parked in the Replay queue.

Sidelined Events are auto-replayed once you upgrade your plan, buy On-Demand Events, or the billing cycle resets.

A sample alert is displayed below.

Sample quota consumption alert

Read Purchasing Additional Sources, Models, and Events to know how you can increase your Events quota if you do not want to upgrade your plan.

Note: If you are subscribed to a Custom plan, you can write to billing@hevodata.com to adjust your plan.

Last updated on 01 Sep 2020