Deleting an Account

You can delete your Hevo Account at any time. After deletion, you and all the team members lose access to the account. Hevo also starts removing all the data related to your account such as Pipelines and Activations. Read Removal of Data after Account Deletion.

Deleting your account is a permanent action. If later, you change your mind, you cannot recover the account.

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Deleting your Account

Follow these steps to delete your Hevo account:

1. Click the drop-down next to your username in the User Information Panel.

2. Click Team.

   

3. In the left navigation pane, select Delete Account.

4. In the page that is displayed, click Delete Account.

   

5. In the Give Us Feedback page, select the reason for deleting your account, or select Others to provide a different reason and then, click PROCEED.

   

6. In the page that is displayed, type DELETE to confirm the action you are performing, and then click Yes, DELETE MY ACCOUNT.

   

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Removal of Data after Account Deletion

Hevo follows a strict policy regarding removal of all the data related to an account from our systems after it has been deleted. The data that is deleted includes:

• Any database and API credentials that you provided for connecting your Sources and Destinations.

• Any OAuth tokens and service account keys used to connect your Source with Hevo.

• Payment details such as your credit card number.

• All the Pipelines, Models, and Workflows created by your team.

• All the Activations created by your team.

• Data in transit between different stages of your Pipelines.

• Data at rest, which includes sidelined Events or data in the staging area that are waiting to be loaded to the Destination.

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