Two-Factor Authentication

Two-Factor Authentication (2FA or 2-step authentication) adds an extra layer of security to your account by requiring you to enter a verification code generated on your mobile device in addition to email and password while logging in. Two-Factor Authentication can help keep the bad guys out, even if they have your password.

Prerequisites

  • The Google Authenticator app or any other equivalent authenticator app is installed on your mobile.

Enabling Two-Factor Authentication

  1. Click the User Information Panel at the top right corner of the Hevo user interface.

  2. Click Account.

  3. In the left navigation pane, click Two-Factor Authentication.

  4. Click Enable.

    Click Enable

  5. Scan the QR code displayed in the SET UP TWO-FACTOR AUTHENTICATION dialog box using the Google Authenticator app or any other equivalent app on your mobile.

  6. Enter the verification code generated by your mobile device in Hevo. This displays a set of recovery codes.

  7. Download and save the recovery codes for future reference. These help you to gain access to your Hevo account if you lose your smartphone.

As a team owner, you can also enforce two-factor authentication across your team.


Once Two-Factor Authentication is enabled, you can configure the following:

Note: The following section are available after you have set up two-factor authentication successfully.

Download Recovery Codes

You can download the recovery codes anytime by performing the following steps:

  1. Click the User Information Panel at the top right corner of the Hevo user interface.

  2. Click Account.

  3. In the left navigation pane, click Two-Factor Authentication.

  4. Under Recovery Codes, click View Codes.

  5. Click the Download link to download the codes to your device.


Log in using Recovery Codes

If you do not have your mobile device with you while logging in to Hevo and cannot retrieve the verification code, you can instead provide one of the recovery codes to successfully gain access. You can regenerate backup codes any time if you consume all the backup codes or lose them.

Note: Currently, social login such as login via Facebook and Google are not supported if you have enabled two-factor authentication for your account.


Disable Two-Factor Authentication

  1. Click the User Information Panel at the top right corner of the Hevo user interface.

  2. Click Account.

  3. In the left navigation pane, click Two-Factor Authentication.

  4. Under Two-Factor Authentication, click Disable.



Revision History

Refer to the following table for the list of key updates made to the page:

Date Release Description of Change
09-Mar-2021 1.58 Updated the document to reflect the latest product user interface.
Last updated on 15 Apr 2021