Front

Front is a customer communication hub that connects all communication channels such as email, SMS, WhatsApp, social media, and live chat to your team’s inbox. Front also allows you to share knowledge and collaborate in real-time on critical customer messages to provide the best response possible.

Hevo uses Front’s Core API to replicate the data present in your Front account to the desired Destination database or data warehouse for scalable analysis.


Limitations

Hevo treats a parent and its child objects differently. This section lists the parent objects along with their child objects, and the differences in how you can manage these objects.

Parent Objects Child Objects
Contacts - Contact Notes
Conversations - Messages
- Rules
- Tags
- Shifts
- Comments
- Comment Mentions- Inbox
- Inbox Channels
- Conversation Followers
- Teammates
  • If you skip a parent object, its child objects are also skipped.

  • If you skip a parent object, it is marked as skipped, but its child objects are still shown as active.

  • You only have the option to skip or include child objects, whereas for parent objects, you have additional options such as changing the offset, restarting the object, or running it now.


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Oct-17-2022 NA Updated section,Data Replication to add information about historical load parallelization for quicker access to historical data.
Sep-05-2022 NA Updated section, Data Replication to reorganize the content for better understanding and coherence.
May-24-2022 1.89 New document.
Last updated on 17 Oct 2022

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