ShipStation

ShipStation is a cloud-based shipment platform that streamlines the shipping process for online retailers. It provides order processing, inventory management, creation of shipping labels, and customer communication all into one easy-to-use interface. It can be integrated directly with sellers (online or offline). It also allows you to track the shipment status and manage returns for an order.

ShipStation authenticates API requests from Hevo to access your account data with HTTP Basic authentication where the username is your API key and password is your API secret.

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Prerequisites

• An active ShipStation account from which data is to be ingested exists.

• The API key and secret are available to authenticate Hevo on your ShipStation account.

• You are logged in as an Admin user or a user with admin privileges to obtain the API key and secret.

• You are assigned the Team Administrator, Team Collaborator, or Pipeline Administrator role in Hevo to create the Pipeline.

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Obtaining the API Key and Secret

You require an API key and a secret to authenticate Hevo on your ShipStation account. These credentials do not expire and can be reused for all your Pipelines.

Note: You must log in as an Admin user or a user with the Admin privileges to perform these steps.

To generate the API Key and secret:

1. Log in to your ShipStation account.

2. On the top right of the page, click the Account icon.

   

3. From the drop-down menu, click My Profile.

4. In the left navigation pane, under Account, click API Settings.

   

5. On the API Settings page, under API Keys section, click Generate API Keys.

   

6. Copy the API Key and API Secret and save them securely like any other password.

   

You can use these credentials while configuring your Hevo Pipeline.

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Configuring ShipStation as a Source

Perform the following steps to configure ShipStation as the Source in your Pipeline:

1. Click PIPELINES in the Navigation Bar.

2. Click + CREATE PIPELINE in the Pipelines List View.

3. On the Select Source Type page, select ShipStation.

4. On the Configure your ShipStation Source page, specify the following:

   

   • Pipeline Name: A unique name for the Pipeline, not exceeding 255 characters.

   • API Key: The API key that you generated in your ShipStation account.

   • API Secret: The API secret that you generated in your ShipStation account.

5. Click TEST & CONTINUE.

6. Proceed to configuring the data ingestion and setting up the Destination.

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Data Replication

For Teams Created	Default Ingestion Frequency	Minimum Ingestion Frequency	Maximum Ingestion Frequency	Custom Frequency Range (in Hrs)
Before Release 2.21	1 Hr	1 Hr	24 Hrs	1-24
After Release 2.21	6 Hrs	30 Mins	24 Hrs	1-24

Note: The custom frequency must be set in hours as an integer value. For example, 1, 2, or 3 but not 1.5 or 1.75.

• Historical Data: In the first run of the Pipeline, Hevo ingests all the existing data for the selected objects from your ShipStation account and loads it to the Destination.

• Incremental Data: Once the historical load is complete, all new and updated records for the Fulfillments, Orders, and Shipments objects are ingested as per the ingestion frequency. The remaining objects are ingested in Full Load mode.

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Schema and Primary Keys

Hevo uses the following schema to upload the records in the Destination database:

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Data Model

The following is the list of tables (objects) that are created at the Destination when you run the Pipeline:

Object	Mode	Description
Carriers	Full Load	Contains the details of all the shipping provider companies connected to your ShipStation account.
Customers	Full Load	Contains the details of individuals or organizations who have placed an order.
Fulfillments	Incremental	Contains the details of orders that are shipped.
Marketplaces	Full Load	Contains the details of all the sellers that you can integrate with your ShipStation account.
Orders	Incremental	Contains the details of all orders placed by customers.
Packages	Full Load	Contains the list of orders available for shipment by a specific carrier.
Products	Full Load	Contains the details of items available for sale in the stores that are integrated with your ShipStation account.
Services	Full Load	Contains the list of shipping methods available for a carrier.
Shipments	Incremental	Contains the details of all orders for which shipping labels have been generated in your ShipStation account.
Stores	Full Load	Contains the details of all sellers integrated with your ShipStation account.
Users	Full Load	Contains the list of users that can access your ShipStation account.
Warehouses	Full Load	Contains the details of the locations where the order is shipped from or returned to.

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Source Considerations

• Pagination: An API response for each ShipStation object fetches one page with up to 500 records.

• Rate Limit: ShipStation imposes a limit of 40 API calls per minute per API key and secret. If the limit is exceeded, Hevo defers the ingestion till the limits reset. Read API Rate Limits to know more about rate limits in ShipStation, and configure a suitable ingestion frequency for your Pipeline.

• ShipStation supports the Pacific Standard Time (PST), and not UTC, due to which Hevo displays the position of the incremental objects in PST.

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Limitations

• Hevo currently does not support deletes. Therefore, any data deleted in the Source may continue to exist in the Destination.

• Hevo does not provide you with the option to select the historical sync duration for loading historical data. All the historical data in your ShipStation account is loaded.

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Revision History