Twilio

Last updated on Jul 03, 2025

Twilio is a cloud communications platform that allows users to programmatically make and receive phone calls, and exchange text messages.

Hevo uses the Twilio REST API to replicate the data present in your Twilio account into the desired Destination database or data warehouses for scalable analysis. You must provide the Twilio API key, which is a combination of the API string identifier (SID) and the API Secret, to allow Hevo to access the Twilio data.


Limitations

  • Hevo does not load data from a column into the Destination table if its size exceeds 16 MB, and skips the Event if it exceeds 40 MB. If the Event contains a column larger than 16 MB, Hevo attempts to load the Event after dropping that column’s data. However, if the Event size still exceeds 40 MB, then the Event is also dropped. As a result, you may see discrepancies between your Source and Destination data. To avoid such a scenario, ensure that each Event contains less than 40 MB of data.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jul-07-2025 NA Updated the Limitations section to inform about the max record and column size in an Event.
Jan-31-2025 NA Added information about sub-accounts in Creating the Twilio API Key section
Jan-07-2025 NA Added a limitation about Event size.
Nov-05-2024 NA Updated section, Creating the Twilio API Key as per the latest Twilio UI.
Mar-05-2024 2.21 Updated the ingestion frequency table in the Data Replication section.
Apr-04-2023 NA Updated section, Configuring Twilio as a Source to update the information about historical sync duration.
May-24-2022 1.89 New document.

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