- About Hevo
- Hevo Features
- Hevo System Architecture
- Core Concepts
- Free Trials
- Regulatory Compliance
- Hevo Support
- General FAQs
- Getting Started
- Creating an Account in Hevo
- Connection Options
- Familiarizing with the UI
- Creating your First Pipeline
- Data Loss Prevention and Recovery
- Activity Log
- Data Ingestion
- Ingestion Modes and Query Modes
- Types of Data Synchronization
- Ingestion and Loading Frequency
- Ingestion Frequency and Data Synchronization
- Data Ingestion Statuses
- Deferred Data Ingestion
- Handling of Primary Keys
- Handling of Updates
- Handling of Deletes
- Hevo-generated Metadata
- Data Loading
- Loading Data in a Database Destination
- Loading Data to a Data Warehouse
- Optimizing Data Loading for a Destination Warehouse
- Manually Triggering the Loading of Events
- Scheduling Data Load for a Destination
- Loading Events in Batches
- Data Loading Statuses
- Data Spike Alerts
- Name Sanitization
- Table and Column Name Compression
- Parsing Nested JSON Fields in Events
- Data Flow in a Pipeline
- Familiarizing with the Pipelines UI
Working with Pipelines
- Best Practices for Creating Database Pipelines
- Creating a Pipeline
- Scheduling a Pipeline
- Modifying a Pipeline
- Prioritizing a Pipeline
- Viewing Pipeline Progress
- Troubleshooting Data Replication Errors
- Pausing and Deleting a Pipeline
- Log-based Pipelines
- Pipeline Objects
- Python Code-Based Transformations
Drag and Drop Transformations
- Special Keywords
Transformation Blocks and Properties
- Add a Field
- Change Datetime Field Values
- Change Field Values
- Drop Events
- Drop Fields
- Find & Replace
- Flatten JSON
- Format Date to String
- Format Number to String
- Hash Fields
- Mask Fields
- Modify Text Casing
- Parse Date from String
- Parse JSON from String
- Parse Number from String
- Rename Events
- Rename Fields
- Round-off Decimal Fields
- Split Fields
- Examples of Drag and Drop Transformations
- Effect of Transformations on the Destination Table Structure
- Transformation Reference
- Transformation FAQs
- Using Schema Mapper
- Mapping Statuses
- Auto Mapping Event Types
- Mapping a Source Event Type with a Destination Table
- Mapping a Source Event Type Field with a Destination Table Column
- Schema Mapper Actions
- Fixing Unmapped Fields
- Resolving Incompatible Schema Mappings
- Resizing String Columns in the Destination
- Schema Mapper Compatibility Table
- Troubleshooting Failed Events in a Pipeline
- Mismatch in Events Count in Source and Destination
- Does creation of Pipeline incur cost?
- Can I have the same Source and Destination in the Pipeline?
- Why are my new Pipelines in trial?
- Can multiple Sources connect to one Destination?
- Is my data stored after I delete a Pipeline?
- What happens if I re-create a deleted Pipeline?
- When should I pause vs delete my Pipeline?
- Why am I getting warnings while adding Pipelines?
- Why is there a delay in my Pipeline?
- Can I delete skipped objects in a Pipeline?
- How do I disable Auto Mapping?
- How do I change the ingestion frequency for tables?
- How do I change the query mode for Pipelines?
- How does changing the query mode affect data ingestion?
- Why is my billable Events high with Delta Timestamp mode?
- How does the timing of Change Schedule work?
- Can I drop multiple Destination tables in a Pipeline at once?
- How does Run Now affect scheduled ingestion frequency?
- Will pausing some objects increase the ingestion speed?
- Can I sort Event Types listed in the Schema Mapper?
- How do I include new tables in the Pipeline?
- Can I see the historical load progress?
- Why is my Historical Load Progress still at 0%?
- Why is the historical data not getting ingested?
- How do I restart the historical load for all the objects?
- How do I set a field as a primary key?
- How can I load only filtered Events to the Destination?
- How do I ensure that records are loaded only once?
- Why do the Source and the Destination events count differ?
- How can I transfer Excel files using Hevo?
- How can I load an XML file from an S3 folder?
- Events Usage
- Free Sources
Databases and File Systems
- Data Warehouses
- Connecting to a Local Database
- Amazon DocumentDB
- Amazon DynamoDB
- Generic MongoDB
- MongoDB Atlas
- Support for Multiple Data Types for the _id Field
- Example - Merge Collections Feature
Errors During Pipeline Creation
- Error 1001 - Incorrect credentials
- Error 1005 - Connection timeout
- Error 1006 - Invalid database hostname
- Error 1008 - Database unreachable
- Error 1011 - Insufficient access
- Error 1028 - Primary/Master host needed for OpLog
- Error 1029 - Version not supported for Change Streams
- SSL 1009 - SSL Connection Failure
- Troubleshooting MongoDB Change Streams Connection
- Troubleshooting MongoDB OpLog Connection
- Errors During Pipeline Creation
- Amazon RDS SQL Server
- Azure SQL Server
- Google Cloud SQL Server
- Generic SQL Server
- Troubleshooting SQL Server
- SQL Server FAQs
- Amazon Aurora MySQL
- Amazon RDS MySQL
- Azure MySQL
- Google Cloud MySQL
- Generic MySQL
- MariaDB MySQL
Errors During Pipeline Creation
- Error 1003 - Connection to host failed
- Error 1006 - Connection to host failed
- Error 1007 - SSH connection failed
- Error 1011 - Access denied
- Error 1012 - Replication access denied
- Error 1017 - Connection to host failed
- Error 1026 - Failed to connect to database
- Error 1027 - Unsupported BinLog format
- Failed to determine binlog filename/position
- Schema 'xyz' is not tracked via bin logs
- Errors Post-Pipeline Creation
- Errors During Pipeline Creation
- MySQL FAQs
- Amazon Aurora PostgreSQL
- Amazon RDS PostgreSQL
- Azure PostgreSQL
- Google Cloud PostgreSQL
- Heroku PostgreSQL
- Generic PostgreSQL
Errors during Pipeline creation
- Error 1003 - Authentication failure
- Error 1006 - Connection settings errors
- Error 1011 - Access role issue for logical replication
- Error 1012 - Access role issue for logical replication
- Error 1014 - Database does not exist
- Error 1017 - Connection settings errors
- Error 1023 - No pg_hba.conf entry
- Error 1024 - Number of requested standby connections
- Errors Post-Pipeline Creation
- Errors during Pipeline creation
- PostgreSQL FAQs
- Troubleshooting Database Sources
- Amazon S3
- File Log
- Azure Blob Storage
- FTP / SFTP
- Google Cloud Storage (GCS)
- Google Drive
- Google Sheets
- Android SDK
- Writing JSONPath Expressions
REST API FAQs
- Why does my REST API token keep changing?
- Is it possible to use a Bearer Authorization token?
- Does Hevo’s REST API support API chaining?
- What is the maximum payload size returned by a REST API?
- How do I split an Event into multiple Event Types?
- How do I split multiple values in a key into separate Events?
- Jira Cloud
- Finance & Accounting Analytics
- Apple Search Ads
- Facebook Ads
- Facebook Page Insights
- Google Campaign Manager
- Google Ads
- Google Analytics
- Google Analytics 4
- Google Analytics 360
- Google Play Console
- Google Search Console
- Instagram Business
- LinkedIn Ads
- Microsoft Advertising
- Pinterest Ads
- SendGrid Webhook
- Salesforce Marketing Cloud
- Snapchat Ads
- TikTok Ads
- Twitter Ads
- YouTube Analytics
- Product Analytics
- Sales & Support Analytics
- From how far back can the Pipeline ingest data?
- What is a free Source?
- Why am I unable to modify my OAuth Source connection settings?
- Can I connect to a Source not listed in Hevo?
- Can I connect a local database as a Source?
- How do I connect a CSV file as a Source?
- Which file formats are supported by file storage-based Sources?
- How does the Merge Table feature work?
- Familiarizing with the Destinations UI
- Amazon Aurora MySQL
- Microsoft SQL Server
- Connecting to a Local Database
- Structure of Data in the Amazon Redshift Data Warehouse
- Loading Data to an Amazon Redshift Data Warehouse
- Troubleshooting Amazon Redshift Destination
- Amazon Redshift FAQs
- Hevo Managed Google BigQuery
- Clustering in BigQuery
- Partitioning in BigQuery
- Loading Data to a Google BigQuery Data Warehouse
- Near Real-time Data Loading using Streaming
- Troubleshooting Google BigQuery
- Google BigQuery FAQs
- Structure of Data in the Snowflake Data Warehouse
- Loading Data to a Snowflake Data Warehouse
- Troubleshooting Snowflake
- Snowflake FAQs
- Amazon Redshift
- Can I create a Destination through API?
- Can I move data between SaaS applications using Hevo?
- Can I change the primary key in my Destination table?
- How do I change the data type of table columns?
- Can I change the Destination table name after creating the Pipeline?
- How can I change or delete the Destination table prefix?
- How do I resolve duplicate records in the Destination table?
- How do I enable or disable deduplication of records?
- Why does my Destination have deleted Source records?
- How do I filter deleted Events from the Destination?
- Does a data load regenerate deleted Hevo metadata columns?
- Can I load data to a specific Destination table?
- How do I filter out specific fields before loading data?
- How do I sort the data in the Destination?
- Activate Concepts
- Familiarizing with the Activate UI
- Working with Activate
- Activate Warehouses
- Activate Targets
- Account Management
- Personal Settings
- Team Settings
- Pricing Plans
- Time-based Events Buffer
- Setting up Pricing Plans, Billing, and Payments
- On-Demand Purchases
- Billing Alerts
- Viewing Billing History
- Billing Notifications
- Can I try Hevo for free?
- Can I get a plan apart from the Starter plan?
- Are free trial Events charged once I purchase a plan?
- For how long can I stay on the Free plan?
- When will I be charged for my subscription?
- How can I upgrade my plan?
- Is there a discount for non-profit organizations?
- Can I seek a refund of my payment?
- Do ingested Events count towards billing?
- Will Pipeline get paused if I exceed the Events quota?
- What is a free Source?
- Will the initial load of data be free?
- Does the Hevo plan support multiple Destinations?
- Do rows loaded through Models count in my usage?
- Is Hevo subscription environment-specific?
- Can I pause billing if I have no active Pipelines?
- What are the payment methods available in Hevo?
- Can you explain the pricing plans in Hevo?
- Where do I get invoices for payments?
- Is my billing information removed upon account deletion?
- Account Suspension and Restoration
- Account Management FAQs
- Release Notes
- Release Version 2.02
- Release Version 2.01
- Release Version 2.00
- Release Version 1.99
- Release Version 1.98
- Release Version 1.97
- Release Version 1.96
- Release Version 1.95
- Release Version 1.93 & 1.94
- Release Version 1.92
- Release Version 1.91
- Release Version 1.90
- Release Version 1.89
- Release Version 1.88
- Release Version 1.87
- Release Version 1.86
- Release Version 1.84 & 1.85
- Release Version 1.83
- Release Version 1.82
- Release Version 1.81
- Release Version 1.80 (Jan-24-2022)
- Release Version 1.79 (Jan-03-2022)
- Release Version 1.78 (Dec-20-2021)
- Release Version 1.77 (Dec-06-2021)
- Release Version 1.76 (Nov-22-2021)
- Release Version 1.75 (Nov-09-2021)
- Release Version 1.74 (Oct-25-2021)
- Release Version 1.73 (Oct-04-2021)
- Release Version 1.72 (Sep-20-2021)
- Release Version 1.71 (Sep-09-2021)
- Release Version 1.70 (Aug-23-2021)
- Release Version 1.69 (Aug-09-2021)
- Release Version 1.68 (Jul-26-2021)
- Release Version 1.67 (Jul-12-2021)
- Release Version 1.66 (Jun-28-2021)
- Release Version 1.65 (Jun-14-2021)
- Release Version 1.64 (Jun-01-2021)
- Release Version 1.63 (May-19-2021)
- Release Version 1.62 (May-05-2021)
- Release Version 1.61 (Apr-20-2021)
- Release Version 1.60 (Apr-06-2021)
- Release Version 1.59 (Mar-23-2021)
- Release Version 1.58 (Mar-09-2021)
- Release Version 1.57 (Feb-22-2021)
- Release Version 1.56 (Feb-09-2021)
- Release Version 1.55 (Jan-25-2021)
- Release Version 1.54 (Jan-12-2021)
- Release Version 1.53 (Dec-22-2020)
- Release Version 1.52 (Dec-03-2020)
- Release Version 1.51 (Nov-10-2020)
- Release Version 1.50 (Oct-19-2020)
- Release Version 1.49 (Sep-28-2020)
- Release Version 1.48 (Sep-01-2020)
- Release Version 1.47 (Aug-06-2020)
- Release Version 1.46 (Jul-21-2020)
- Release Version 1.45 (Jul-02-2020)
- Release Version 1.44 (Jun-11-2020)
- Release Version 1.43 (May-15-2020)
- Release Version 1.42 (Apr-30-2020)
- Release Version 1.41 (Apr-2020)
- Release Version 1.40 (Mar-2020)
- Release Version 1.39 (Feb-2020)
- Release Version 1.38 (Jan-2020)
- Upcoming Features
Chargebee is a subscription management software that takes care of your billing requirements. It helps you launch and automate your subscription business with its invoicing, payment recovery, pricing management, and other solutions.
Chargebee hosts your account data in data centers located in the AU, EU, or the US region. However, Hevo can fetch your Chargebee data from any of these data centers, irrespective of the region in which your Hevo account is created.
Hevo uses the Chargebee v2 API endpoints to replicate your data into the desired Destination database or data warehouse. For this, you must provide Hevo with an API key to access your account’s data. Refer to the Data Model section for information on the objects that Hevo creates in your Destination.
Chargebee uses a Site to maintain your account information such as your billing configurations, your product catalog, and so on. It assigns two sites to every account, and the information maintained in each of these sites is independent of the other. You can, however, transfer configurations between these sites. For example, you can transfer all your billing configurations from one site to the other.
The two types of sites in Chargebee are:
Test Site: The test site is a sandbox environment, and this is enabled when you set up your account’s domain and company name. Using this site, you can test Chargebee’s features such as billing configurations, creating plans, and customer subscriptions.
A test site’s name is your live site’s name with a -test suffix. For example, suppose your live site’s name is abccompany23, and the URL is abccompany23.chargebee.com. Then, your test site’s name becomes abccompany23-test, and the URL becomes abccompany23-test.chargebee.com.
Live Site: The live site is your production environment, and this is disabled when you sign up for Chargebee. You can activate your live site once you have finished testing your setup, and are ready to start billing your customers in real-time.
An active account in Chargebee.
A user with an Admin or Owner role in your Chargebee account. Read Users & Roles to know more about assigning different roles to a user.
Your Chargebee site’s name is available to Hevo.
Generating the API Key
Chargebee authenticates API requests from Hevo to access your account data with HTTP Basic authentication, where the username is your API key.
Note: The API keys are different for your test site and your live site.
Perform the following steps to generate your API key:
In the left navigation pane, click the Settings ( ) icon, and click Configure Chargebee.
In the Configure Chargebee page, scroll to the API Keys and Webhooks section, and click API keys.
In the API Keys and Webhooks page, click + Add API Key.
In the Create an API Key dialog, do the following:
Select the API key type as Read-Only Key.
Select All, to allow Hevo to make read-only API calls, and click Create Key.
Copy the key, and save it in a secure location like any other password.
Configuring Chargebee as a Source
Perform the following steps to configure Chargebee as the Source in your Pipeline:
Click PIPELINES in the Asset Palette.
Click + CREATE in the Pipelines List View.
In the Select Source Type page, select Chargebee.
In the Configure your Chargebee Source page, specify the following:
Pipeline Name: A unique name for your Pipeline, not exceeding 255 characters.
Domain Name: The name of your Chargebee site. Extract this from your Chargebee URL. For example, if the URL is https://abccompany23.chargebee.com, your domain name is abccompany23.
Chargebee API Key: A secret value with read-only access to your Chargebee data via the v2 APIs.
Note: The API key is specific to the domain name.
Historical Sync Duration: The duration for which the existing data in the Source must be ingested. Default value: 3 Months.
Note: If you select All Available Data, Hevo fetches all the data created since January 01, 1970 for your account.
Click TEST & CONTINUE.
Proceed to configuring the data ingestion and setting up the Destination.
|Default Pipeline Frequency||Minimum Pipeline Frequency||Maximum Pipeline Frequency||Custom Frequency Range (Hrs)|
|3 Hrs||15 Mins||24 Hrs||1-24|
Note: The custom frequency must be set in hours, as an integer value. For example, 1, 2, 3 but not 1.5 or 1.75.
Historical Data: In the first run of the Pipeline, Hevo ingests the historical data for all the objects using the Recent Data First approach. The data is ingested on the basis of the historical sync duration selected at the time of creating the Pipeline and loaded to the Destination. Default duration: 3 Months.
Incremental Data: Once the historical load is complete, all new and updated records are synchronized with your Destination as per the ingestion frequency.
Schema and Primary Keys
Hevo uses the following schema to upload the records in the Destination:
The following is the list of tables (objects) that are created at the Destination when you run the Pipeline:
|Credit Notes||Contains the data related to any credit notes issued to a customer.
A credit note is a document for the refund amount issued to the customers for reasons such as a product return, a canceled purchase, or an incorrect invoice amount, which can be used for future purchases.
|Customers||Contains information about your customers.|
|Events||Contains information about the events triggered when a change takes place in your Chargebee site. For example, when a customer is created in your account, the
|Invoices||Contains information about the sale of products and services offered by you.
An invoice is a commercial document, and it enumerates all the charges, adjustments, payments, and discounts and taxes associated with the sale.
|Orders||Contains information about the orders automatically generated for an invoice when it is paid.|
|Payment sources||Contains information about the payment sources associated with a customer.|
|Subscriptions||Contains information about the products or services your customer has signed up for, and the amount they are charged for their subscription.|
|Transactions||Contains information about the transaction events generated in your account every time Chargebee makes a payment-related operation on an invoice, such as a successful charge, failure, authorization, or refund.|
|Virtual bank accounts||Contains information about the unique account numbers generated by Chargebee for the bank accounts associated with your Chargebee account. You can share your virtual bank account number with a customer to receive payments.|
Chargebee restricts API requests based on your Chargebee pricing plan, the site from which a request is made, and a limiting mechanism. The limit mechanism criteria are the number of requests made in a minute and the number of concurrent requests at an instance in time. If Hevo exceeds any of these criteria, data ingestion for your site is deferred until the limits are reset (approximately a minute).
Read API Rate Limits to know the limits for your plan, and configure a suitable ingestion frequency for your Pipeline.
- Hevo does not capture information for records deleted in the Source objects.