Error 1017 - Connection to host failed

Error Code 1017
Applies To All database Sources
Category Communication
Error Message Text(s) - Failed to connect, with error: Connection to database host failed. Check the database host and port information and ensure that the database host is accessible over the internet. If applicable, whitelist Hevo’s IP addresses.

- Failed to connect, with error: {hostname} does not seems to be a valid host.

- Failed to connect {hostname} with error: io.hevo.core.exceptions.ConnectException: java.sql.SQLNonTransientConnectionException: Could not create connection to database server. Attempted to reconnect 3 times. Giving up., and {core_prod} with error: io.hevo.core.exceptions.ConnectException: java.sql.SQLNonTransientConnectionException: Could not create connection to database server. Attempted to reconnect 3 times. Giving up.

Potential Causes

  • Hevo is unable to connect to the database. This typically occurs due to incorrect connection details in the setup configuration or a failure to whitelist Hevo IP addresses.

Suggested Actions

  • Verify that the Hostname entered in the Source config page is correct.

  • Verify that the Port entered in the Source config page is correct.

  • Verify that Hevo’s IP addresses are whitelisted. Refer to the Source setup page for more information.

    For Amazon RDS databases: Check that the Security Group and VPC Subnet associated with the database allows access from all Hevo’s IP addresses.

  • Log in as a database user with the required privileges.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.



Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Aug-23-2021 1.70 New document.
Last updated on 06 Sep 2021