Setting up Billing and Payments

Once you decide the subscription or pricing plan that best meets your requirements, you can configure it in Hevo and set up your billing details. Payments in Hevo are processed through the Stripe payment gateway. Charges that are due are auto-debited from the card account you provide, on the start date of the billing period, for example, start of the billing month in case of a monthly pricing plan.

Selecting a Pricing Plan

Plan selection is the first step to setting up your billing and payment details in Hevo. To do this:

  1. Click the drop-down next to your profile name in the top right corner of the Hevo user interface.
  2. Click Billing.
  3. In the SELECT PLAN section, select the required plan. You can change your selection any number of times while setting up the pricing plan for the first time.
  4. Optionally, use the slider to adjust the number of Events in your plan. The plan cost is updated to reflect the changed count.
  5. Click CONTINUE.

Next, you must provide the billing and payment details.

Configuring Billing and Payment Details

You can make payments on Hevo through your Credit/Debit Card. We support all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club). Note: All payments are made in USD.

Set up Billing Details

To make a payment on Hevo, you need to provide your billing and communication details. To do this:

  1. Click Billing under Settings.
  2. Click Billing Details in the left navigation bar.
  3. Provide your billing address and email ID.
  4. Click Save Details.

    Note: Invoices are sent to the email ID you provide here.

    Note: Confirm the details before saving them, as Name, Email ID, and Country cannot be changed later.

Add a Card

To add a card:

  1. In the Billing, click Billing Methods in the left navigation bar. Note: You can view the previously saved cards, if any.
  2. Add your credit/debit card number, date of expiry, and CVC code. Hevo makes a nominal debit on the card to verify the details. This charge is later reversed.
  3. Click Add Card. The newly added card is made the primary card and charges are made on this card by default. You can change the primary card at any time.
    Note: All payments are made in USD.

Specify the Primary Card

If you have added multiple cards in Hevo, you can specify any of these as the primary card. To do this:

  1. Go to Payment Methods section and hover on the desired card.
  2. Click on Primary to make the card your primary card.

Delete a Card

To delete a card:

  1. Go to Payment Methods section and hover on the card you want to delete.
  2. Click on Remove to delete it. If you delete the primary card, the card added last is made the primary card.

Note: Contact Hevo Support if you need to delete all your cards.

Modifying a Pricing Plan

You can change your pricing plan if your requirements and usage changes. The plan you select must offer as many or more resources than you are currently using. For example, if you have configured Pipelines with 10 Sources, you cannot downgrade from Business to Starter plan. Accordingly, only eligible plans are available for selection.

Note: You must have the Owner role to update the pricing plan. See User Roles.

  1. Click the drop-down next to your profile name in the top right corner of the Hevo user interface.
  2. Select Billing. You can view the details of your current pricing plan under PLAN DETAILS.
  3. Click on CHANGE PLAN.
  4. Select the pricing plan you need.
  5. Click UPDATE.

See Also

Last updated on 18 Jan 2021