Error 1003 - Authentication Error

Last updated on Nov 16, 2022
Error Code 1003
Error Message Text(s) - Password authentication failed for user ‘{database_user}’. Incorrect username or password.

Error Summary

  • Hevo is not able to establish connection to the database using the credentials provided by the user.

Potential Causes

  • The credentials of the database user authorizing the connection are incorrect.

Suggested Action(s)

  • Verify that the Database User and Database Password entered in the Configure your PostgreSQL Destination page for the authorizing user are correct.

    To do this, use the following command in your SQL client such as psql.

    psql -h <host fdqn/ip> -p 5432 -U <user> -d <database>

    Replace the placeholder values in the commands above with your own. For example, <user> with jacobs.

    After that, you are prompted to enter your database password. Enter your password to check whether it is correct.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Oct-14-2022 NA New document.

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