Error 1017 - Connection settings errors

Last updated on Oct 26, 2022
Error Code 1017
Error Message Text(s) - Connection timed out. Check the database host and port information and ensure that the database host is accessible over the internet. If applicable, whitelist Hevo’s IP addresses.

Error Summary

  • Hevo is unable to establish connection to the database host.

Potential Causes

  • The database connection details are incorrect.

  • Hevo’s IP addresses are not whitelisted.

Suggested Action(s)

  • Verify that the Database Host and Database Port entered in the Configure your PostgreSQL Destination page are correct.
    To do this, use the following command in the command prompt (on Windows) or terminal (on Linux or macOS) tool. For example, telnet 5432.

    telnet <db fdqn hostname/ip> <db_port>

    In case you want to change or correct the values, you can do it in the Configure your PostgreSQL Destination page.

  • Verify that Hevo’s IP addresses are whitelisted.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Sep-26-2022 NA New document.

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