Unable To Access Account

Last updated on Sep 22, 2025

Error Summary

This error occurs when the user configured in your Pipeline does not have access to the account from which data is to be ingested.

The user does not have the necessary permissions to access the Google Ads account.
When accessing the Google Ads account through a manager account:
- The user does not have access to the manager account.
- The user has access to the manager account, but the client account from which data is to be ingested is not linked to the manager account.
The Google Ads account is canceled.
The OAuth access token expired or was changed.

Reauthorize the user configured in your Pipeline.
Confirm that the Google Ads user has the required access, such as Standard or Admin, to fetch data from the account.
Verify account relationships:
- Ensure that the Google Ads user has access to the manager account.
- Link the client account to the manager account if it is not already linked.
Reactivate the Google Ads account if it was canceled.

Note: You must have Admin access to reactivate a canceled account.

Refer to the following table for the list of key updates made to this page:

Date	Release	Description of Change
Sep-22-2025	NA	New document.

Applies To	Pipelines created with Google Ads as a Source
Error Message Text(s)	User doesn’t have permission to access customer. Note: If you’re accessing a client customer, the manager’s customer ID must be set in the ‘`login-customer-id`’ header.