Productboard

Last updated on Nov 03, 2024

Productboard is a cloud-based product management platform that allows product teams in an organization to efficiently build and manage their products. It allows you to gather customer feedback and requirements, prioritize features, build roadmaps, define timelines for these features, and engage customers by informing them about these product enhancements on your public portal.

You can replicate the data from your Productboard account to a Destination database or data warehouse using Hevo Pipelines. Productboard uses an access token to identify Hevo and authorize the request for accessing account data. Hevo ingests the data in Full Load mode. Refer to section, Data Model for the list of supported objects.

Setup

Data Sync

Prerequisites

An active Productboard account with Pro plan and above, from which data is to be ingested, exists.
An access token is available to authenticate Hevo on your Productboard account. You must be logged in as an Admin user or as a user with Maker admin access in Productboard to obtain it. Else, you can obtain it from your account administrator.
You are assigned the Team Administrator, Team Collaborator, or Pipeline Administrator role in Hevo to create the Pipeline.

Obtaining the Access Token

You require an access token to authenticate Hevo on your Productboard account. The access token does not expire and can be reused for all your Pipelines.

Note: You must log in as an Admin user or as a user with Maker admin access to perform these steps.

To obtain the access token:

Log in to your Productboard account and select the workspace in which you want to create the access token. Alternatively, click Create new workspace to create a workspace.
Click the Profile icon at the top of the left navigation pane, and click Integrations in the drop-down.
On the Integrations page, scroll down to the APIs section and select Access Token.
Click + Add token.
Click Copy to copy your access token, and save it securely like any other password. Use this token while configuring your Hevo Pipeline. Optionally, you can provide a name for the token in the NAME field to identify your token later.

Configuring Productboard as a Source

Perform the following steps to configure Productboard as the Source in your Pipeline:

Click PIPELINES in the Navigation Bar.
Click + CREATE PIPELINE in the Pipelines List View.
On the Select Source Type page, select Productboard.
On the Configure your Productboard Source page, specify the following:
- Pipeline Name: A unique name for the Pipeline, not exceeding 255 characters.
- Access Token: The access token that you obtained from your Productboard account.
Click TEST & CONTINUE.
Proceed to configuring the data ingestion and setting up the Destination.

Data Replication

For Teams Created	Default Ingestion Frequency	Minimum Ingestion Frequency	Maximum Ingestion Frequency	Custom Frequency Range (in Hrs)
Before Release 2.21	1 Hr	1 Hr	24 Hrs	1-24
After Release 2.21	6 Hrs	30 Mins	24 Hrs	1-24

Note: The custom frequency must be set in hours as an integer value. For example, 1, 2, or 3 but not 1.5 or 1.75.

Hevo ingests all the objects in Full Load mode in each run of the Pipeline.

Schema and Primary Keys

Hevo uses the following schema to upload the records in the Destination database:

Data Model

The following is the list of tables (objects) that are created at the Destination when you run the Pipeline:

Object	Description
Components	Contains details of the folders created to organize features on feature board.
Custom Fields	Contains details of the custom columns added to your feature board. For example, a text, number, or drop-down field.
Feature Statuses	Contains the list of statuses that may be used to indicate the current phase of the feature in the product development lifecycle.
Features	Contains details of the ideas you are prioritizing and working on for your product.
Jira Integrations	Contains the list of Jira accounts integrated with your Productboard account.
Objectives	Contains details of the targets you are trying to accomplish for your customers, product, or business.
Products	Contains the list of the physical or virtual products or services that are released or are under development by your organization.
Release Groups	Contains details of the multiple sets of product releases created in a Productboard workspace, to represent sprints, development cycles, internal releases, or customer-facing launches.
Releases	Contains details of the timelines when a product or a new feature might be available for the customers.
Users	Contains details of the users who can access your Productboard account.

Additional Information

Read the detailed Hevo documentation for the following related topics:

Source Considerations

Pagination: Each API response for a Productboard object fetches one page with up to 100 records.
Rate Limit: Productboard imposes a limit of 50 API calls per minute per access token. If the limit is exceeded, Hevo defers the ingestion till the limits reset. Read Rate Limiting to configure a suitable ingestion frequency for your Pipeline.
The access token is available only on PRO and higher plans. Therefore, you must be subscribed to one of these plans to be able to ingest data from your Productboard account.

Limitations

Hevo currently does not support deletes. Therefore, any data deleted in the Source may continue to exist in the Destination.
You cannot specify a duration for loading the historical data. Hevo loads the entire data present in your Productboard account.
Due to schema limitations, Hevo does not support the Custom Field Values and Feature Release Assignments objects.

Revision History

Refer to the following table for the list of key updates made to this page:

Date	Release	Description of Change
Nov-05-2024	NA	Updated section, Obtaining the Access Token as per the latest Productboard UI.
Mar-05-2024	2.21	Updated the ingestion frequency table in the Data Replication section.
Oct-03-2023	NA	Updated the section, Obtaining the Access Token as per the latest Productboard UI.
Jan-23-2022	2.06	New document.