UserVoice

Last updated on Jul 03, 2025

UserVoice is a product feedback collection and management platform that enables you to gather feedback on your product from your target audience and make data-driven decisions based on that feedback. It is used by product managers and customer facing teams for prioritising product improvements based on the customer feedback analysis.

You can replicate the data from your UserVoice account to a Destination database or data warehouse using Hevo Pipelines. Hevo ingests the data objects in Full Load mode. Refer to section, Data Model for the list of supported objects.

UserVoice uses an API token to identify Hevo and authorize the request for accessing account data.


Source Considerations

  • Pagination: Each API response for each UserVoice object fetches one page with up to 100 records.

  • Rate Limit: UserVoice imposes a limit on the number of API calls that can be made in a specific time interval. These rate limits are based on your UserVoice plan. Read Rate Limiting to know more about rate limits in UserVoice.


Limitations

  • Hevo currently does not support deletes. Therefore, any data deleted in the Source may continue to exist in the Destination.

  • The data is loaded in Full Load mode in each Pipeline run. As a result, you cannot load the historical data alone at any time.

  • Hevo does not load data from a column into the Destination table if its size exceeds 16 MB, and skips the Event if it exceeds 40 MB. If the Event contains a column larger than 16 MB, Hevo attempts to load the Event after dropping that column’s data. However, if the Event size still exceeds 40 MB, then the Event is also dropped. As a result, you may see discrepancies between your Source and Destination data. To avoid such a scenario, ensure that each Event contains less than 40 MB of data.


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Jul-07-2025 NA Updated the Limitations section to inform about the max record and column size in an Event.
Jan-07-2025 NA Updated the Limitations section to add information on Event size.
Mar-05-2024 2.21 Updated the ingestion frequency table in the Data Replication section.
Jul-27-2022 1.92 New document.

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