Error 1005 - Connection timeout

Error Code 1005
Applies To All database Sources
Category Communication
Error Message Text(s) Connection timed-out while attempting to connect to host {hostname}.

Potential Causes

  • The database connection details are incorrect.
  • Hevo’s IP addresses are not whitelisted.

Suggested Actions

  • Verify that the hostname entered in the Configure your Source page is correct.

  • Verify that the port entered in the Configure your Source page is correct.

  • Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the Source configuration document for more information.

  • For MongoDB Atlas, refer to the detailed setup guide.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.


See Also


Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Sep-20-2021 1.72 New document.
Last updated on 20 Oct 2021