Error 1008 - Database unreachable

On This Page
Error Code 1008
Applies To All database Sources
Category Communication
Error Message Text(s) - Port: {port_number} on Host: {hostname} is unreachable from Hevo IP: 13.235.131.126. Please check your security group rules and/or your routing rules.

Potential Causes

  • Hevo’s IP addresses are not whitelisted.
  • Hevo is unable to connect to the database.

Suggested Actions

  • Verify that the port entered in the Configure your Source page is correct.

  • Verify that Hevo’s IP addresses for your region are whitelisted. Refer to the Source setup page for more information.

  • For MongoDB Atlas, refer to the detailed setup guide.

  • Invite another team member with the required privileges to set up the Pipeline. Read Inviting and Moderating Team Members.

See Also

Revision History

Refer to the following table for the list of key updates made to this page:

Date Release Description of Change
Sep-20-2021 1.72 New document.
Last updated on 29 Mar 2022
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